Student accommodation support

We have implemented numerous protocols in all our residences for our residents and staff, which include:

• no external visitors being permitted on residential sites 
• provision of hand sanitiser 
• social distancing
• limiting the number of residents using common areas.

We are still holding residential events; however, we are delivering these in innovative ways so we can support our student residents. Additionally, our residential advisors are proactive in ensuring social distancing is always being observed. 

Contractors that visit our Sydney accommodation site to complete maintenance or repair work must check in online, in accordance with the NSW Government’s COVID compliance direction. Should any similar requirement be enforced in Victoria or the ACT, we will ensure our residences are compliant.

Living and Learning Communities staff, along with our residential advisors, continue to ensure we are doing everything possible to protect the wellbeing of our residents. 

We continue to implement the below activities and communications to support our residents, while also adhering to ongoing COVID-19 health protocols:

• providing fun and interactive Residential Life events to our students to promote and encourage engagement and social interaction
• sending regular emails to residents from MCR Management, advising of any updates from federal and/or state governments or ACU
• displaying posters in common areas of all residences around health protocols, such as handwashing, social distancing, and limiting the number of residents per common area
• referring residents to internal and external service support and providers, based on individual needs
• ensuring common areas are still available, with notices posted to advise how many people can safely access each room at one time to support social distancing.

Our team remains on-hand to provide face-to-face support. Social distancing will be observed. If you require support, please contact your residential advisor on duty or contact your local residential team at any time.

Living and Learning Communities staff can support students who are required to self-isolate while living in residence. With adequate personal protective equipment, staff can deliver food and other essential items to these students while also ensuring they adhere to strict isolation protocols. 

Staff will also check in daily with isolating students via phone call to check on their wellbeing and refer them to further support services as required.

Our residences are essential services and will remain open, so all the service and support we provide will remain in place no matter where you decide to live during this time.

If you choose to go home, but you’re still enrolled in your course and would like to break your residential agreement, normal break-lease protocol will apply. Please contact your local residential team to discuss support options.

If you need advice or assistance to find accommodation, please contact the ACU Rental Advisory Service for support.

If you have any concerns about your accommodation, please contact the ACU Rental Advisory Service for support.