It's important to know your options as a student, but it can be hard to know where to start.

The Student Advocacy Service is an information, advice and referral service that helps you navigate ACU policies and procedures.

About the Student Advocacy Service

The service is confidential, free and available to all current ACU students no matter where in the world you are studying.

Student advocacy resources

As an ACU student, you'll have access to a range of resources through the Student Advocacy Service, including:

  • Receiving Results information sessions
  • Student appeals process
  • Concerns about final unit grades
  • Academic misconduct
  • At-risk resources
  • Responding to a show cause notice
  • Termination of enrolment
  • Re-credit application
  • Special consideration
  • Student complaints and feedback process.

Student legal service

You’ll also have access to a student legal service, which provides independent, confidential advice on legal matters common to university students.

Further information

To learn more, get in touch with the Service, book an appointment, or access advocacy resources, visit the Student Advocacy Service on the Student Portal.

Access Student Advocacy Service (Student Portal login required)


Have a question?

We're available 9am–5pm AEDT,
Monday to Friday

If you’ve got a question, our AskACU team has you covered. You can search FAQs, text us, email, live chat, call – whatever works for you.

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answers to your questions.

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Visit our FAQs page

Find answers to some commonly
asked questions.

See our FAQs