Emergency & safety

Reporting an emergency

Life threatening emergencies

In a life-threatening situation please dial Triple Zero (000).

After calling Triple Zero, please report the situation to the National Security Centre:

• Call 1300 729 452 or 8888 (from an internal ACU phone).
• Use the SafeZone app to contact the National Security Centre directly. Download the app to your mobile device at www.safezoneapp.com

General campus emergencies

For general emergencies please call the ACU Emergency Line:

• from an internal ACU phone dial 8888
• from an external/mobile phone dial 1300 729 452.
• Use the SafeZone app to contact the National Security Centre directly. Download the app to your mobile device at www.safezoneapp.com

When talking to emergency services provide the following details:

• the location and type of emergency
• your name and location
• the nearest cross street.

Rome campus emergency

If you need immediate help and you are unable to contact the Rome Campus staff, contact International SOS (available 24 hours) for immediate assistance.

• Phone (from Italy): call collect +44 208 762 800
• Web: internationalsos

Security on campus

All ACU campuses have 24-hour security services. There is also an ACU International Office on the Brisbane, North Sydney and Melbourne campuses. These offices are open Monday – Friday, 9.00am to 5.00pm.

An International Student Assistance Hotline (1800 180 391) is open from Monday – Friday, 5pm-9am and 24 hours on the weekend.

Please note that these are general support services. If you are in a life-threatening or dangerous situation that requires an emergency response, please dial 000.