Service suitability

As a student training clinic, some referrals may fall outside the scope of our service. The following are examples of referrals that may not be suitable for our clinic:

• History of, or current risk of harm to self or others.
• Active protective concerns involving the client or their family, including current involvement with Child Protection or Intervention Orders (IVOs).
• Court ordered reports or legal requests for psychological input.
• Referrals involving medical, legal or workers’ compensation claims.
• Circumstances requiring extensive involvement from multiple service providers or stakeholders beyond the capacity of a student placement clinic.
• Referrals for dependent children without consent from both parents (unless legal documentation confirms sole decision-making rights and the referral is considered safe and appropriate).
• Complex mental health presentations, including psychosis or personality disorders.
• Ongoing alcohol or substance misuse concerns.
• Requests for assistance to access government support (e.g., payments, housing or social services)
• Situations where an interpreter is required.
• Current students, staff and their relatives who are involved with the ACU School of Behavioural and Health Sciences (Psychology).

If a referral is considered too complex, high-risk or outside the Clinic's capacity, we will endeavour to recommend alternative supports or services that may be more appropriate.

Privacy policy

Psychologists in Australia are legally obligated to adhere to the Privacy Act 1988 and Health Records Act 2001 when collecting, using and storing personal information, including health information.

Client information

To provide assessment and therapy services, we collect information that helps our interns and supervisors make informed clinical decisions.

This may include:

• Basic demographic information (e.g. name, date of birth, address and contact details).
• Reason for referral and goals for assessment and/or therapy.
• Relevant personal, family and developmental history.
• Previous assessments, reports or other information relevant to your care.

Disclosure of personal information

We only collect information that is relevant to the service being provide. Information shared with the Clinic is generally kept confidential, except in the following circumstances:

• Interns discuss their clinical work with their supervisors.
• Where there is a serious concern for the safety of an individual or the public.
• Where records are subpoenaed by a court.
• Where written consent has been provided by the client or their authorized representative,

Concerns or complaints

If you have concerns about how your personal information has been managed, please contact the Clinic Director at [email protected].

Further complaints regarding privacy matters may be made to the Office of the Australian Information Commissioner.

Contact us

Opening hours

Semester 1 (Feb - Jun): Monday to Wednesday | 9:00am to 5:00pm
Semester 2 (Jul - Dec): Monday to Thursday | 9:00am to 5:00pm

Contact information

Email: [email protected]
Phone: (03) 9953 3006 voicemail service
Address: Level 5, Daniel Mannix Building (403), 17 Young St, Fitzroy

Getting here

Parking
Street parking is available along Victoria Parade and surrounding streets. St Vincent’s, Freemasons and Eye and Ear hospitals also offer commercial parking.

Bus
Routes 302, 304, 305, 309, 350, 905, 906, 907, and 908 run along Victoria Parade

Trams
Routes 11, 12, 30, 86, 96 and 109 stop within easy walking distance of the Clinic.

Train
The nearest station is Parliament Station, approximately a 15 minute walk from the Clinic

Emergency support

Please note that we do not provide emergency services. If you require immediate assistance, please contact one of the following services:

• Emergency Services: 000
• Lifeline Crisis Counselling Line: 13 11 14