ACU Medical Centre North Sydney

ACU provides a range of additional support services for student health and wellbeing, including counselling and disability support. Visit our counselling and disability support pages for more information.

Learn about our counselling services for ACU students

Learn about our disability support services for ACU students

The GPs at this practice will bulk bill domestic (Medicare holding) and eligible overseas insurance holding (OSHC) ACU students, concession and healthcare card holders, Veterans Gold Card holders and children under 16 years of age.

For all other patients, fees apply. Please ask reception for details. Fees are payable at the time of consultation by cash, EFTPOS or credit card. Our practice is able to communicate to Medicare to ensure your rebate is paid into your nominated bank account. For those with overseas visitor insurance (OVHC), payment is required at the time of service, and our practice provides a detailed receipt for claiming with your insurer. Please ask reception if you have any questions regarding this facility.

All students must bring their current ACU student card and their valid medical insurance details.

If you are a domestic student, you must bring your student card and your Medicare card. If you are an international student or dependant, you must bring your current medical insurance card such as OSHC Allianz, NIB, BUPA or Medibank Private.

If you have OSHC insurance with any company other than Medibank, you will need to pay for your consultation and then claim a rebate from your insurance fund, if applicable.

Your doctor will advise when they expect results to arrive at the practice. Please make an appointment to discuss results with the GP. You will be notified of any urgent results by the doctor, or a team member under the GP’s direction. Routine results will not be given by phone.

Our practice can send you an appointment reminder via email, the day before your appointment.

This practice takes an active approach to ensure the best outcomes for patients at all times even if they choose to reject investigation and/or management advice. GPs and practice staff respect the right of all patients to make investigation and treatment choices.

Your doctor is available by telephone; however, calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible.

Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter. If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone. Call 000 if it’s an emergency.

This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of the practice to maintain the security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. We abide by the 13 Australian Privacy Principles. If you would like a copy of our Privacy Policy, please ask at reception (P: 02 9465 9595).

If you have any concerns we would like to hear about it. We welcome constructive criticism at this practice. If at any time you are unhappy with the service provided please speak to the Manager (Student Engagement & Services) or complete a feedback form, which can be obtained from reception.

If you feel you need to take matters further and wish to discuss your complaint with an external party, you can contact the:

Office of the Health Ombudsman:

P: (02) 9286 1000 | 24/580 George St, Sydney NSW 2000

W:https://www.ombo.nsw.gov.au

The ACU campus is a non-smoking facility which includes the grounds of the Medical Centre.