Temporarily closed until Jan 2023. For Health Summaries and Health Record transfer please call between 9am-5pm Mon-Thurs Ph: 02 9465 9595
The ACU Medical Centre North Sydney is a general practice which offers comprehensive, high-quality health care to ACU students, staff and the local community.
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Services
Location
Surgery hours
Making an appointment
Further information
ACU Medical Centre North Sydney
Level 3, Champagnat House
8-10 Berry St, North Sydney
Monday to Thusday: 9am-5pm
To make an appointment, contact us by phone or book online.
Phone: 02 9465 9595
Fax: 02 9966 1982
After Hours Service13 7425
In case of a medical emergency on campus, dial 000.
A standard consultation is 15 minutes long. If you have a complex problem, or more than one concern, please ask for a longer appointment. If you are not sure if you need a longer appointment, please ask our receptionist.
Every effort is made to keep as close to scheduled appointment times as possible. Variation occurs when it becomes necessary to fit in urgent cases between normal appointments. We apologise for delays, however we suggest that you phone ahead of your appointment time to see how the GP is running.
ACU Medical Centre does not make appointments via email.
Prescriptions, referrals or medical certificates will not be issued without an appointment. Medical advice cannot be provided via email to ensure privacy and confidentiality is maintained. Please discuss with your doctor if you have any concerns.
Regular patients may be eligible for home visits within opening hours, if unable to attend the surgery. This is at the discretion of and can be discussed with your GP.
Telehealth appointments are available for regular patients, please enquire with reception or book online.
Interpreter services are available if required, please let us know when you make an appointment and we can organise this for you (TIS National Ph 13 14 50). To assist with disease prevention and to deliver cultural appropriate care, please advise your GP of your cultural background.
Failing to attend a scheduled appointment may result in a fee being charged. Please notify us if you are unable to attend a scheduled appointment.
Nurse – Ava, BA. Nursing
Medical Receptionist – Marcela
Practice Manager – Renee, BA. Nursing, Grad Cert. Nursing (Research)
ACU provides a range of additional support services for student health and wellbeing, including counselling and disability support. Visit our counselling and disability support pages for more information.
Learn about our counselling services for ACU students
Learn about our disability support services for ACU students
The GPs at this practice will bulk bill domestic and eligible overseas insurance holding ACU students, aged pensioners, Veterans Gold Card holders and children under 16 years of age.
For all other patients, fees apply. Please ask reception for details. Fees are payable at the time of consultation by cash, EFTPOS or credit card. Our practice offers the HICAPS system which allows your Medicare rebate to be to be paid into your nominated bank account. For those with overseas visitor insurance, payment is required at the time of service, and our practice provides a detailed receipt for claiming with your insurer. Please ask reception if you have any questions regarding this facility.
All students must bring their current ACU student card and their valid medical insurance details.
If you are a domestic student, you must bring your student card and your Medicare card. If you are an international student or dependant, you must bring your current medical insurance card such as OSHC Allianz, NIB, BUPA or Medibank Private.
If you have OSHC insurance with any company other than Allianz, you will need to pay for your consultation and then claim a rebate from your insurance fund, if applicable.
If you have any concerns we would like to hear about it. We welcome constructive criticism at this practice. If at any time you are unhappy with the service provided please speak to the Manager (Student Engagement & Services) or complete a feedback form, which can be obtained from reception.
If you feel you need to take matters further and wish to discuss your complaint with an external party, you can contact the:
Office of the Health Ombudsman:
P: (02) 9286 1000 | 24/580 George St, Sydney NSW 2000
We're available 9am–5pm AEDT,
Monday to Friday
If you’ve got a question, our AskACU team has you covered. You can search FAQs, text us, email, live chat, call – whatever works for you.