ACU provides a range of additional support services for student health and wellbeing, including counselling and disability support. Visit our counselling and disability support pages for more information.
The ACU Medical Centre North Sydney is a General Practice which offers comprehensive, high quality health care to ACU students, staff and the local community.
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ACU Medical Centre North Sydney
Level 3, Champagnat House
8-10 Berry St, North Sydney
Monday to Friday: 9.00am-5.00pm
To make an appointment, contact us by phone.
Phone: 02 9465 9595
After Hours Service13 7425
In case of a medical emergency on campus, dial 000.
A standard consultation is 15 minutes long. If you have a complex problem, or more than one concern, please ask for a longer appointment. If you are not sure if you need a longer appointment, please ask our receptionist.
Every effort is made to keep as close to scheduled appointment times as possible. Variation occurs when it becomes necessary to fit in urgent cases between normal appointments. We apologise for delays, however we suggest that you phone ahead of your appointment time to see how the GP is running.
ACU Medical Centre does not make appointments via email.
Prescriptions, Referrals, Medical Certificates will not be issued without an appointment. Medical advice cannot be provided via email to ensure privacy and confidentiality is maintained. Please discuss with your doctor if you have any concerns.
This practice does not provide over the phone consultations.
Interpreter Services are available if required, please let us know when you make an appointment and we can organise this for you (TIS National Ph 13 14 50). To assist with disease prevention and to deliver cultural appropriate care, please advise your GP of your cultural background.
Failing to attend a scheduled appointment may result in a fee being charged. Please notify us if you are unable to attend a scheduled appointment.
Dr Helen Steinke MBBS, FRACGP
Medical Receptionist – Marcela
The GPs at this practice will bulk bill ACU students, aged pensioners, Veterans Gold Card holders and children under 16 years of age.
For all other patients, fees apply. Please ask reception for details. Fees are payable at the time of consultation by cash, EFTPOS or Credit Card. Our practice offers the HICAPS system which allows your Medicare rebate to be to be paid into your nominated bank account. Please ask reception if you have any questions regarding this facility.
All students must bring their current ACU student card and their valid medical insurance details.
If you are a domestic student, you must bring your student card and your Medicare card. If you are an international student or dependant, you must bring your current medical insurance card such as OSHC Allianz, NIB, BUPA or Medibank Private.
If you have OSHC insurance with any company other than Allianz, you will need to pay for your consultation and then claim a rebate from your insurance fund, if applicable.
If you have any concerns we would like to hear about it. We welcome constructive criticism at this practice. If at any time you are unhappy with the service provided please speak to the Manager (Student Engagement & Services) or complete a feedback form, which can be obtained from reception.
If you feel you need to take matters further and wish to discuss your complaint with an external party, you can contact the:
Office of the Health Ombudsman:
P: (02) 9286 1000 | 24/580 George St, Sydney NSW 2000
We're available 9am–5pm AEDT,
Monday to Friday
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