The ACU Medical Centre Brisbane is a General Practice which offers comprehensive, high quality health care to ACU Students, staff and the local community.

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  • General Medicine
  • Preventative healthcare
  • Clinical placement screening
  • Clinical placement vaccination
  • Travel vaccination
  • Other vaccination
  • Drug and alcohol related issues
  • Mental health
  • Referrals
  • Sexual health
  • Skin checks
  • Wellness support
  • Adult Health
  • Child Health


ACU Medical Centre

8 Approach Road, Banyo 4014

Surgery hours

Monday to Thursday: 8.00am-4.00pm 

Friday: 8.00am-2.00pm

Making an appointment

To make an appointment, contact us by phone.

Phone: 07 3861 6400

Fax: 3622 9007

After hours care

After Hours Service 13 7425

This practice has an arrangement with Home Doctor Service to provide care for patients of this practice outside of normal consulting hours. For more information, visit the Home Doctor website.

In case of a medical emergency on campus, dial 000.

Doctor consultations are by appointment only.

A standard consultation is 15 minutes long. If you have a complex problem, or more than one concern, please ask for a longer appointment. If you are not sure if you need a longer appointment, please ask our receptionist. Telehealth appointments are available for regular patients, please enquire with reception or book online.

Every effort is made to keep as close to scheduled appointment times as possible. Variation occurs when it becomes necessary to fit in urgent cases between normal appointments. We apologise for delays, however we suggest that you phone ahead of your appointment time to see how the GP is running. Walk in appointments are available, although limited in peak periods, and will be triaged accordingly.

ACU Medical Centre does not make appointments via email.

Prescriptions, Referrals, Medical Certificates will not be issued without an appointment. Medical advice cannot be provided via email to ensure privacy and confidentiality is maintained. Please discuss with your doctor if you have any concerns.

Regular patients may be eligible for home visits (if within 10km of the surgery) within opening hours, if unable to attend the surgery. This is at the discretion of and can be discussed with your GP.

This practice does not provide over the phone consultations.

Interpreter Services are available if required, please let us know when you make an appointment and we can organise this for you (TIS National Ph 13 14 50). To assist with disease prevention and to deliver cultural appropriate care, please advise your GP of your cultural background.

Please notify us as soon as possible if you are unable to attend a scheduled appointment. Repeat failure to attend a scheduled appointment without notification may result in a restriction on any further appointments.

Our doctors

  • Dr Tania Burgess MBBS FRACGP
  • Dr Mary Catherine Elders MBBS FRACGP
  • Dr Zemma Holmes-Story MBBS FRACGP
  • Dr Bridget O’Connor MBBS FRACGP
  • Dr Esther Mowat MBBS FRACGP
  • Dr Preveena Nair MBBS FRACG
  • Registered Nurse – Sally
  • Reception Team – Sharon, Jodi

Further information

ACU provides a range of additional support services for student health and wellbeing, including counselling and disability support. Visit our counselling and disability support pages for more information.

Learn about our counselling services for ACU students

Learn about our disability support services for ACU students

The GPs at this practice will bulk bill domestic (Medicare holding) and eligible overseas insurance holding (OSHC) ACU students, concession and healthcare card holders, Veterans Gold Card holders and children under 16 years of age. For those with Allianz insurance, we process your payment through their online system, with your updated member details, at the end of your consultation. For other insurance providers, some payments can be processed using our HICAPS machine for an immediate refund, however at times we will be required to take payment from you and issue you a receipt to take to your insurer for a complete refund.

For all other patients, fees apply. Standard fees apply for telephone consultations and a receptionist will contact you after your consultation to process the payment over the phone if you prefer not to come in person. Please ask reception for details including current appointment costs. Fees are payable at the time of consultation by cash, EFTPOS or credit card. Our practice is able to communicate to Medicare to ensure your rebate is paid into your nominated bank account. For those with overseas visitor insurance (OVHC), payment is required at the time of service, and our practice provides a detailed receipt for claiming with your insurer. Please ask reception if you have any questions regarding this facility.

All students must bring their current ACU student card and their valid medical insurance details. If you are a domestic student, you must bring your student card and your Medicare card. If you are an international student or dependant, you must bring your current medical insurance card such as OSHC Allianz, NIB, BUPA or Medibank Private.

If you have OSHC insurance with any company other than Medibank, you will need to pay for your consultation and then claim a rebate from your insurance fund, if applicable.

Your doctor will advise when they expect results to arrive at the practice. Please make an appointment to discuss results with the GP. You will be notified of any urgent results by the doctor, or a team member under the GP’s direction. Routine results will be given by phone if an appointment has been booked and it is deemed clinically appropriate.

Our practice is committed to preventive care. We may issue you with a reminder notice from time to time via SMS offering you preventive health services appropriate to you care. Your GP will seek your permission to be included on the reminder system or state/territory reminder systems or registers. If you do not wish to receive reminders, please advise your GP or reception.

This practice takes an active approach to ensure the best outcomes for patients at all times even if they choose to reject investigation and/or management advice. GPs and practice staff respect the right of all patients to make investigation and treatment choices.
Your doctor is available by telephone; however, calls to the doctor can sometimes inconvenience patients while having their consultation so a message will be taken. In some cases, the nurse or receptionist may be able to assist you. If your call is urgent you will be put through to the nurse and triaged accordingly. Messages may be left for the attention of the doctor and will be returned as soon as possible.
Emails are checked periodically throughout the day and will usually be actioned within one business day. Please do not email us regarding an urgent matter. If you need to speak with us urgently during our opening hours or do not receive a reply to your email, please contact us by phone. Call 000 if it’s an emergency.
This practice is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of the practice to maintain the security of your personal health information at all times, and to ensure that this information is only available to authorised staff members. We abide by the 13 Australian Privacy Principles. If you would like a copy of our Privacy Policy, please ask at reception (P: 3861 6400).

If you have any concerns we would like to hear about it. We welcome constructive criticism at this practice. If at any time you are unhappy with the service provided please speak to the National Practice Manager, Sports, Wellbeing and Residential Life ( or complete a feedback form, which can be obtained from reception.

If you feel you need to take matters further and wish to discuss your complaint with an external party, you can contact the:

Office of the Health Ombudsman:

P: 133 646 | GPO Box 13281 | George Street |Brisbane | Qld 4003


The ACU campus is a non-smoking facility which includes the grounds of the Medical Centre.

Ready to make an appointment? Call us on 07 3861 6400 or book online.

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