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MKTG100 Marketing: Creating and Capturing Customer Value,BUSD112 Managing Markets

Teaching organisation

150 hours over a twelve-week semester or equivalent study period

Unit rationale, description and aim

All organisations need to be able to evaluate, analyse and respond to external forces. Key amongst the environments within which organisations operate are the legal/political, economic and consumer environments. In this unit, students will develop the required knowledge effective managers need for analysing the challenges of the changing external environment by learning strategies to support effective decision-making in Marketing, Statistics, Business Law and Economics.

The knowledge students develop in this unit will enable them to analyse the potential risks and opportunities of doing business in competitive consumer and business markets. Students will achieve this by developing an understanding of the legislative and economic frameworks relevant to business with a particular emphasis on consumer and business law perspectives. Taking this knowledge students will apply it to the outwardly focused management function of marketing.

The aim of this unit is to enhance students’ knowledge of the external environments in which organisations operate, to develop basic statistical skills, to analyse trends in these environments and apply this knowledge to activities relevant to the marketing function.

Learning outcomes

To successfully complete this unit you will be able to demonstrate you have achieved the learning outcomes (LO) detailed in the below table.

Each outcome is informed by a number of graduate capabilities (GC) to ensure your work in this, and every unit, is part of a larger goal of graduating from ACU with the attributes of insight, empathy, imagination and impact.

Explore the graduate capabilities.

On successful completion of this unit, students should be able to:

LO1 - Identify the impact of the key regulatory and economic dimensions in the organisation’s macro environment. (GA5)

LO2 - Identify the core marketing models and concepts for sustainable business and social outcomes (GA2, GA5)

LO3 - Compare different statistical techniques to inform marketing decisions (GA5, GA8)

LO4 - Show knowledge of communication theory and information literacies by applying relevant knowledge, skills and judgement for business and academic audiences (GA5, GA9).

Graduate attributes

GA2 - recognise their responsibility to the common good, the environment and society 

GA5 - demonstrate values, knowledge, skills and attitudes appropriate to the discipline and/or profession 

GA8 - locate, organise, analyse, synthesise and evaluate information 

GA9 - demonstrate effective communication in oral and written English language and visual media 


Topics will include:

  • fundamentals of business law in the Australian context
  • key models of economic and Australian economic institutions
  • types of competition
  • introduction to marketing and the consumer orientation
  • the marketing mix
  • segmentation, targeting and positioning
  • marketing research
  • descriptive statistics and their application in business decisions
  • approaches to data presentation to enhance understanding of statistical outcomes
  • Communicating effectively in a variety of settings and organisational contexts

Learning and teaching strategy and rationale

This unit takes an active learning approach to guide students in the analysis and synthesis of knowledge associated with the interaction of external environments on organizational business functions. Students are able to explore the knowledge base underpinning markets, economics business law and basic statistics in a series of on campus workshops. These workshops allow students to actively acquire knowledge both individually and collaboratively. Students will systematically develop their understanding of the impact of changes in the macro and micro (market/industry) environments on the organisation’s marketing (and other) operations. Students will acquire economic legal, regulatory, marketing and statistical knowledge useful in analysing business actions in the marketplace. In doing so verbal and non-verbal communication skills are developed.

Mode of delivery: This unit is offered in different modes to cater to the learning needs and preferences of a range of participants and maximise effective participation for isolated and/or marginalised groups.

Attendance Mode

In a weekly attendance mode, students will require face-to-face attendance in specific physical location/s. Students will have face-to-face interactions with lecturer(s) to further their achievement of the learning outcomes. This unit is structured with required upfront preparation before workshops, most students report that they spend an average of one hour preparing before the workshop and one or more hours after the workshop practicing and revising what was covered. The online learning platforms used in this unit provide multiple forms of preparatory and practice opportunities for you to prepare and revise.

Blended Mode

In a blended mode, students will require intermittent face-to-face attendance determined by the School. Students will have face-to-face interactions with lecturer(s) to further their achievement of the learning outcomes. This unit is structured with required upfront preparation before workshops. The online learning platforms used in this unit provide multiple forms of preparatory and practice opportunities for you to prepare and revise.

Online Mode

This unit uses an active learning approach to support students in the exploration of the essential knowledge associated with managing money. Students can explore the essential knowledge underpinning this unit and develop knowledge in a series of online interactive lessons and modules. Students are given the opportunity to attend facilitated synchronous online seminar classes with other students and participate in the construction and synthesis of knowledge, while developing their knowledge. Students are required to participate in a series of online interactive workshops which include activities, knowledge checks, discussion and interactive sessions. This approach allows flexibility for students and facilitates learning and participation for students with a preference for virtual learning.

ACU Online

This unit uses an active learning approach to support students in the exploration of knowledge essential to the discipline. Students are provided with choice and variety in how they learn. Students are encouraged to contribute to asynchronous weekly discussions. Active learning opportunities provide students with opportunities to practice and apply their learning in situations similar to their future professions. Activities encourage students to bring their own examples to demonstrate understanding, application and engage constructively with their peers. Students receive regular and timely feedback on their learning, which includes information on their progress.

Assessment strategy and rationale

To pass this unit, students are required to complete and submit three graded assessment tasks and achieve an aggregate mark of at least 50%. Marking will be in accordance with rubrics specifically developed to measure levels of achievement of the learning outcomes for each assessment item.

The assessment strategy for this unit allows students to demonstrate mastery and understanding of important economic and legal concepts, apply knowledge of key marketing concepts and models to the analysis of a real-world situation and to interpret and integrate basic statistical skills into business decision making. Assessment one focuses on the cooperation of knowledge. The descriptive knowledge acquired will be demonstrated in Assessment two, while analytical and interpretative skills will be demonstrated in Assessment three. The same assessment strategy applies to all modes of delivery.

Overview of assessments

Brief Description of Kind and Purpose of Assessment TasksWeightingLearning OutcomesGraduate Attributes

Assessment 1: This assessment focusses on the level co-creation of value by students whether on campus or online. Students will be assessed based on their continuous engagement and collaborative participation to the unit via a range of methods including, but not limited to tasks, activities, and discussions.

Submission Type: Individual

Assessment Method: Written and verbal evidence of value co-creation

Artefact: Assessor generated summary as per rubric


LO1, LO2, LO3

GA2, GA5, GA8

Assessment 2: Concept Map

This second assessment requires students to develop a concept map of the key economic and regulatory forces impacting on a business. Students will choose three key economic issues and three regulations (one Local, one State and one Federal) identified in the map and communicate how these impact on their business.

Submission Type: Individual

Assessment Method: Concept Map / Written explanation

Artefact: Concept Map


LO1, LO4

GA5, GA9

Assessment 3: Marketing Proposal

Students are required to create a marketing proposal for a specified business. This will include a detailed analysis of the market along with the creation of a segmentation and positioning strategy and basic marketing mix. The proposal will demonstrate student’s understanding and application of the key marketing concepts and models relevant to starting a business that considers social and environmental responsibilities. Students will apply descriptive statistical skills to a provided data set to analyse the data in support of their marketing decisions  

Submission Type: Individual

Assessment Method: Written Proposal Data Analysis

Artefact: Written Proposal with Data


LO2, LO3, LO4

GA2, GA5, GA8, GA9

Representative texts and references

Baye, MR 2017, Managerial economics and business strategy, McGraw Hill, New York.

Croucher, J 2016. Introductory mathematics and statistics, McGraw Hill, North Ryde.

Elliot, G, Rundle-Thiele, S, Smith, S, Waller, D, Eades, L & Bentrott, I. 2018, Marketing, 4th edn, John Wiley and Sons, Milton.

Jaggia, S, Kelly, A, Salzman, S, Olaru, D, Sriananthakumar, S, Beg, R & Leighton, C 2020, Essentials of Business Statistics: Communicating with Numbers, McGraw Hill Education, North Ryde.

Kolter, P & Keller, K 2016, Marketing management, global edn, Pearson Higher Ed, New York.

Layton, A, Robinson, T & Tucker, IB 2018, Economics for today 5th Asia Pacific edn, Cengage, South Melbourne.

Journal Articles

Clements, Kenneth W, 2019. Four Laws of Consumption. The Economic record, 95(310), pp.358–385.

Cooper, Robert G, 2019. The drivers of success in new-product development. Industrial marketing management, 76, pp.36–47.

Eckhardt, Giana M et al., 2019. Marketing in the Sharing Economy. Journal of marketing, 83(5), pp.5–27.

Gronroos, Christian, 1994. From marketing mix to relationship marketing: Towards a paradigm shift in marketing. Management decision, 32(2), p.4.

Duarte, Fabian, 2012. Price elasticity of expenditure across health care services. Journal of health economics, 31(6), pp.824–841.

Anthony Forsyth, 2020. COVID-19 and Labour Law: Australia. Italian labour law e-journal, 13(1S), pp.Italian labour law e-journal, 2020–04-01, Vol.13 (1S).

James Glynn, 2021. Australia's RBA Signals Monetary Stimulus Is Here for the Long Haul. WSJ Pro. Central Banking, pp.WSJ Pro. Central Banking, 2021–02-03.

Hecht, Amelie A et al., 2020. Influence of Food and Beverage Companies on Retailer Marketing Strategies and Consumer Behavior. International journal of environmental research and public health, 17(20), p.7381.

Thurbon, E, 2021. Australia and the Rules of International Trade and Finance. In Australia and the Rules-Based International Order. pp. Australia and the Rules-Based International Order, 2021–03-02.

Steinhoff, Lena et al., 2018. Online relationship marketing. Journal of the Academy of Marketing Science, 47(3), pp.369–393.

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