Bring Your Own Device (BYOD) Policy for students

ACU recognises the benefits generated by students using their own devices and is committed to supporting this practice.

The Bring Your Own Device (BYOD) policy sets out the roles and responsibilities of both the users of the devices and ACU's in supporting them and their devices.

The BYOD policy seeks to:

1. Define acceptable devices as BYOD for use within ACU Information Technology environment.
2. Define support arrangements in which ACU will assist BYOD users.
3. Affirm ACU Information Security Policy and Procedures for BYOD and user obligation.

This policy applies to all students who utilise BYOD within the ACU Information Technology environment and have current ACU assigned credentials.

Acceptable device: A portable device with a current manufacturer supported licensed operating system running either Windows, macOS, iOS, or Android, with the most recent system update available for that operating system.

• The portable device must have current wireless capability and support ACU network security requirements.
• The portable device must be free from malicious software, either installed knowingly or unknowingly.

ACU reserves the right to deny devices that do not meet these requirements from connecting to ACU networks and mark those devices as unacceptable.

ACU assigned credentials: Username and password that allows a user to access the ACU Network.

ACU Network: The computing environment found within the Australian Catholic University. All wireless networks where ACU assigned credentials allow access. This can also include any use of ACU's federated access.

Agreed period: Agreed period is based on the software licensing agreement at ACU. Once a student has completed their studies at ACU, the software must be removed.

BYOD: Bring Your Own Device.

Malicious software: Malicious software also known as Malware refers to any malicious program that causes harm to a computer system or network. Malicious software attacks a computer or network in the form of viruses, worms, trojans, spyware, adware or rootkits. Tampered software that has been jailbroken or rooted are also considered malicious software.

Network security requirements: Network security requirements are defined as per ACU Information Security Policy and Procedures.

Portable device: A device that can be easily carried, held, and operated by hand.

5.1. SUPPORT ARRANGEMENTS FOR BYOD USERS

The scope of IT support provided for BYOD users are

1. Assistance with connecting acceptable BYOD to ACU wireless network. No wired connections permitted.
2. Assistance with accessing ACU student email.
3. Assistance with using wireless printing.
4. Provide general IT advice. ACU will only provide technical advice specific to ACU network and systems. Students should seek external professional technical support for non-ACU related matters for their BYOD.

There are two ways to access BYOD support for students

5.1.1 In-person support

In-person support is only available during the semester from the IT support desk at selected campuses. To receive in-person support:

1. Student must be present with the BYOD throughout the whole support session. Staff will not attend to a BYOD without its owner present.
2. Best efforts will be made to assist the student with their chosen device. ACU does not guarantee that all issues can be resolved for the BYOD that is brought in.
3. Any support request not covered under 5.1 (a), (b), (c) and (d) will be refused.

5.1.2 Support through online resources

Additional support via online resources is available through AskACU. Information on virtual labs and software available for students' BYOD are frequently updated. AskACU will have the latest repository for reference.

5.1. SUPPORT ARRANGEMENTS FOR BYOD USERS

The scope of IT support provided for BYOD users are

1. Assistance with connecting acceptable BYOD to ACU wireless network. No wired connections permitted.
2. Assistance with accessing ACU student email.
3. Assistance with using wireless printing.
4. Provide general IT advice. ACU will only provide technical advice specific to ACU network and systems. Students should seek external professional technical support for non-ACU related matters for their BYOD.

There are two ways to access BYOD support for students

5.1.1 In-person support

In-person support is only available during the semester from the IT support desk at selected campuses. To receive in-person support:

1. Student must be present with the BYOD throughout the whole support session. Staff will not attend to a BYOD without its owner present.
2. Best efforts will be made to assist the student with their chosen device. ACU does not guarantee that all issues can be resolved for the BYOD that is brought in.
3. Any support request not covered under 5.1 (a), (b), (c) and (d) will be refused.

5.1.2 Support through online resources

Additional support via online resources is available through AskACU. Information on virtual labs and software available for students' BYOD are frequently updated. AskACU will have the latest repository for reference.

This policy must be reviewed every three years. The Director of Information Technology may initiate a shorter review period.