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ACU expert highlights need for national support for cybercrime victims

Australian Catholic University cybersecurity expert Associate Professor Eila Erfani has highlighted the growing need for a coordinated national approach to help Australians affected by data breaches and cybercrime.

“There is a strong case for establishing a national cyber support hub that offers guidance, emotional support, and practical resources for people impacted by data breaches and scams,” Associate Professor Erfani said.

“With appropriate support from the federal government, a hub like this could provide timely and compassionate assistance to people navigating the personal impact of cyber incidents.”

Associate Professor Erfani leads ACU’s distinctive fast-track double degree in computer and data science, a program designed to prepare students for emerging roles in technology through a combination of technical expertise and human-centred learning, underpinned by industry engagement.

She said the recent Qantas data breach, which affected more than six million customers, served as a reminder of the growing complexity of cybersecurity.

“The Qantas breach is a clear reminder that cybersecurity is now an ecosystem issue,” she said.

“Today’s attackers exploit AI, supply chain vulnerabilities, and human behaviour. In a world shaped by emerging technologies, we need solutions that not only respond to threats but are designed to prevent them.”

She underscored the importance of a multifaceted, human-centred defence strategy in today’s digital environment.

“Technology alone isn’t enough. Effective cybersecurity brings together technical protections with insights from psychology, sociology, and human behaviour,” she said.

“We need security measures that are practical, inclusive, and reflective of how people actually live and work.”

Associate Professor Erfani said that support for victims was an essential part of national resilience and public trust.

“When breaches occur, the response should be transparent, compassionate, and focused on rebuilding confidence,” she said.

“A coordinated support hub, backed by government and informed by community needs, could play a vital role in helping people recover and stay safe in an increasingly digital world.”

She also noted the value of strengthening digital identity protections while maintaining fairness and accessibility.

“Improved digital identity systems can help reduce fraud and empower users, but they must be designed with equity, privacy, and accessibility at their core,” she said.