Overview

We all need to communicate with a diverse range of stakeholders. Some are easy, some frustrating and others downright challenging. Join coach Yvonne for an interactive Zoom session exploring tips, tools and techniques to be more confident and assertive for more productive conversations.

Learning outcomes

• Develop strategies to handle difficult conversations
• Expand your ‘tool-kit’ with assertive skills
• Deliver more productive conversations

About the presenter

Yvonne Collier CSP CVP is passionate about assertive communication. She’s an international trainer, presenter, facilitator and coach working in academia, government and the corporate world. Some of her clients call Yvonne, the ‘Get Soft Strong’ lady. She is an educator of soft skills which she calls the ‘hard core’ for your personal and business success.

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