Everyone is equal and deserves to be treated with respect. We're committed to providing the best possible learning and working experience for our staff and students, so let us know what we're doing well - and how to do better.

Submit feedback

Open dialogue leads to better solutions so, if you're a student, staff member, prospective student or a member of the general public, please share your feedback. It can help make our university better.

Submit your feedback

If that is not appropriate or if you would like us to investigate and respond formally, please submit a complaint online.

Submit a complaint

Are there things you believe will help us create a better university? We encourage you to raise your concerns informally with the responsible person or directorate.

If that is not appropriate or you are unable to resolve your concern informally, please submit a formal complaint and we'll work with you to resolve the issue.

Submit a complaint

If you are a current student, please submit your complaint through the Student Portal

If you are a current staff member, please submit your complaint here

If you're a prospective student or a member of the general public, please submit your complaint through the online form.

Complaints management

When you submit a complaint, we’ll act to resolve it as quickly as possible and as close to the source of the complaint as possible.

We will ensure that all parties to a complaint have the opportunity to be heard, be treated fairly without bias or pre-judgement, and be given an opportunity to respond.

We’ll also take all reasonable steps to respect the confidentiality of students and staff involved so they are prevented from suffering disadvantage as a result.

For more information on how complaints are managed, please read the following:

You also have the right to access any other appeal or complaint mechanism available to you as legislated in the relevant state or territory.


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Respect on campus

Current students can learn how to lodge a complaint, access counselling and support services, and read policies around discrimination and harassment.

Find support

Our values

Our values define who we are. They guide all our actions, and allow our work and our people to create an impact through empathy beyond the classroom.

Read our values

Student safety

Safety is a team effort. We’re committed to ensuring our campuses are places of safety and respect for all, and free of harassment and discrimination.

Stay safe

Staff diversity

Fostering an inclusive and respectful workplace that supports diversity provides an enriching environment for both our staff and students.

Learn more

Have a question?

We're available 9am–5pm AEDT,
Monday to Friday

If you’ve got a question, our AskACU team has you covered. You can search FAQs, text us, email, live chat, call – whatever works for you.

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answers to your questions.

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Visit our FAQs page

Find answers to some commonly
asked questions.

See our FAQs