As part of the wider portfolio of Students Learning and Teaching, the Office of Student Success (OSS) provides students with support services to promote student engagement in university life; to provide opportunities for the development of student leadership; and to provide opportunities for students to develop graduate attributes making them career ready professionals. The Office of Student Success is also responsible for the support of the Student Associations including ACUNSA.
The Director, Office of Student Success manages and leads the professional support services for students which are delivered across the University. These services aim to provide every student with opportunities to assist them with achieving their academic and personal goals.
Student support is available through the following service areas:
Academic Skills Unit (ASU) works to develop students' skills and strategies for successful university study.
Skills and strategies taught include: transition to tertiary study, managing time, numeracy, academic reading, referencing, note taking and academic writing.
For students, there are online as well as face-to-face workshops, consultations, drop-ins and Ask an Adviser email service. There is also a range of online and print resources including ACU Study Guide: Skills for Success.
For staff, Academic Skills Advisers can assist in the development of integrated academic skills support into teaching programs, as well as provide activities, materials and resources to support student learning.
For further information about ASU and their services, visit the Student Portal.
Ms Patricia Hacker
Manager, Academic Skills Unit
Career Development Service delivers a comprehensive range of engaging and specialised career services to current students and graduates.
For staff, the Career Development Service works in collaboration with academics in the design, facilitation and assessment of career development learning both in and adjunct to the curriculum including:
- Development of content, activities and resources tailored to a student cohort needs;
- Faculty specific events and employer engagement; and
- Information about the latest industry employment data and labour market projections; and support with professional experience programs (WIL).
ACU CareerHub, an online portal which provides students with opportunities for employment, community engagement, work experience, volunteer and internships. CareerHub also enables students to make an appointment, access our online service and stay informed of opportunities for professional development.
Ms Brigitte White
Manager, Career Development Service
Student Jobs on Campus
Student Jobs on Campus (SJC) connects students who are looking for casual and short term employment opportunities with ACU employers. The SJC program offers students an opportunity to gain meaningful work experience, develop graduate attributes, engage with the university community while at the same time as earning an income. ACU staff can also hire casual staff using the SJC Solutions Database.
Ms Tamara Stacey
Counselling Service offers free, confidential assessment and counselling support to students both in-person or online. The counsellors offer Mental Health First Aid which educates and raises awareness about mental health and empowers people to respond appropriately. A number of early intervention stress management programs are offered on each campus and a range of workshops are offered on the campuses to encourage proactive health management.
Counselling appointments can be booked online through the Student Portal, alternatively half hour drop-in sessions are available between 12pm and 1pm each day on all campuses, except for Ballarat and Canberra.
Dr Darko Hajzler
Manager, Counselling Service
Disability Services is committed to promoting access and equity for students with disabilities and health conditions so that all students can participate fully in the life of the University. Disability Advisors recommend and coordinate adjustments through the development of Education Inclusion Plans (EIPs) for students with disabilities, health conditions, carer responsibilities and temporary illness and injury. They also provide advice and liaise with University staff to assist with understanding and implementing reasonable adjustments. Disability Services assists the University to meet its legal obligations under the Disability Discrimination Act (DDA) 1992 and the Disability Standards for Education (DSE) 2005.
Students can make an appointment to speak with a Disability Advisor through Disability Services on the Student Portal. Staff can view further resources and training materials under Tools and Services.
Ms Carolyn Toonen
Manager, Disability Services
The Student Enrichment Unit seeks to develop a rich, enjoyable and diverse campus culture that engages students, staff and the wider community in a vibrant and dynamic campus life, initiatives include:
- Student Development which focused on developing leadership skills for clubs and societies executives through leadership events, programs and workshops, providing coaching and guidance, and support for student associations, clubs, societies (as well as for all students at ACU). Learn more about ACUNSA and Student Associations, clubs and societies.
- Student Enrichment Programs comprise of co-curricular activities, events and competitions across the University. Students have the opportunity to develop holistically with programs such as the student choirs, guitar lessons, foreign language classes, cultural celebrations, creative and performing arts programs and various other events.
- Student Advocacy Service provides students with confidential support, information and referral on matters related to ACU’s academic and procedural rules and regulations. The Student Advocacy Service empowers students to navigate the University policies and procedures, creating a culture of student advocacy where the dignity and respect of all parties is maintained.
- Membership of the Golden Key International Society which provides students with leadership competencies and skills that contribute to their development as active and global citizens.
- Development of students from the Early Achievers’ Program through a series of leadership opportunities to keep students engaged in the service of others.
Mr Joel Walker
Manager, Student Enrichment
Part of the Student Enrichment Unit, the Student Advocacy Service provides students with confidential support, information and referral on matters related to ACU’s academic and procedural rules and regulations. The Student Advocacy Service empowers students to navigate the University policies and procedures, creating a culture of student advocacy where the dignity and respect of all parties is maintained.
Mr Thomas Armstrong
Student Advocacy Coordinator
The Peer Assisted Study Sessions (PASS) is a free, voluntary, academic support program that provides weekly small group peer-led study sessions to specific first-year units to which PASS is attached and is highly recommended to all students wishing to improve their academic performance.
It is also a great way to connect with other students and build a network of friends. Current students can check the Student Portal to find out if there is a PASS program for their units of study: https://www.studentportal.acu.edu.au/ACUInfo/ss/peer-assisted-study-sessions
Ms Geraldine McNulty
Student Retention Coordinator
Page last updated: 2017-09-11
Short url: https://www.acu.edu.au/1331290