TechOne FAQs

1. How can I login to TechOne?

Use the login details provided to you to login online at: 
https://acuservice.t1cloud.com/T1Default/CiAnywhere/Web/ACUSERVICE/LogOn/$S1_STAFF

2. Who is my first point of contact with any TechOne queries?

Email Finance System Support.

3. How do I process a journal in TechOne?

Please refer to your TechOne training or visit the Sharepoint site for guides on how to upload a journal to TechOne.

Faculty Finance Manager (FFM)/Portfolio Management Accountant PMA) approval procedure:

1. First approval by the FFM/PMA.
2. If rejected, it will be sent back to the original journal requestor for amendments and re-submission via the workflow.

Management Centre approval procedure

1. If approved by FFM/PMA, the Journal must be submitted to the Management Accounting Centre Approval via workflow and for posting to the ledger.
2. If rejected, it will be sent back to the original journal requestor for amendments and re-submission via the workflow.

4. What will happen to the manual purchase orders?

1. The current manual Purchase Orders will be gradually replaced by an electronic Purchase Order (PO) with workflow approvals.
2. You can continue to raise manual Purchase Orders until you have completed the TechOne Finance System training.
3. Users must commence use of electronic PO upon the completion of TechOne finance system training.

5. How will I raise an electronic Purchase Order in TechOne?

1. The electronic purchase orders functionality is slowly being rolled out to departments. Check the latest developments in the Finance News in Workplace.
2. You must attend a scheduled training session to learn how to raise quotations, requisitions and Purchase Orders in TechOne.

6. What is the new procedure to process invoices in TechOne?

1. All invoices must be forwarded to the Accounts Payable (AP) email address for payment.
2. The payment procedure applied in TechOne depends on the presence of a valid TechOne Purchase Order number on the Invoice.  I.e. PU000100
   1. Invoices supported by TechOne Purchase Orders
   2. Invoices not supported by TechOne Purchase Orders

8. Supplier invoices supported by TechOne Purchase Orders (PO)

Invoice Requirements:

1. The approved TechOne PO number must be clearly stated on the invoice for auto matching.
2. The invoice should be sent to the Accounts Payable (AP) email address for payment.