While Allianz’s offices located on campuses have temporarily closed due to the Coronavirus (COVID-19) situation, they will continue to provide assistance with your Overseas Student Health Cover online and by phone.

To find a doctor, make a claim or update your personal policy or information, visit the Allianz website. To change or extend your policy, or for general enquiries, please call 13 67 42 or email oshc@allianz-assistance.com.au. To speak with a doctor, the Telehealth Service called Allianz Global Assistance continues to operate.

If you are not covered by Allianz and have Overseas Student Health Cover with another provider, please contact them for information on how to access your OSHC.

In partnership with the University’s preferred insurance provider Allianz Global Assistance, all international students who have purchased the Overseas Student Health Cover (OSHC) policy with Allianz on or after 1stApril 2019, are eligible to access Sonder, a health and wellbeing app. This is an on-demand safety and wellbeing app that offers:

  • multilingual support, available 24/7 via Sonder’s in-app chat or by phone when you need someone to talk to
  • specialised and practical COVID-19 support if you are quarantined or self-isolating, including delivery of essential supplies and daily welfare checks
  • reliable, accurateinformation and up-to-date safety tips.

To activate, download the app and create a new account using the email address from your OSHC policy.

As well as ACU Counselling, there are a number of services and resources below that are available in a range of languages.

How to cope with stress related to COVID-19 online resource
Translation into 21 languages about services
Phone: 1800 650 890

Kid’s Helpline
Kids Helpline webpage dedicated to support during COVID-19
Phone:1800 55 1800

Youth Beyond Blue
Supporting schools
Supporting early learning communities

Beyond Blue
Looking after your mental health during the coronavirus outbreak

National Coronavirus Helpline
A list of resources about COVID-19 in other languages.
Phone: 1800 020 080

Mental health and wellbeing during the coronavirus outbreak
A free interpreting service for people who do not speak English is available at 13 11 14.
To access this service please:
1) Call TIS on 131 450 and ask to talk to Lifeline on 13 11 14 in the language required.
2) TIS will call 13 11 14 on behalf of the caller.

Embrace Multicultural Mental Health
Multilingual information about mental health

Head to Health
Psychological tips for coping with infectious diseases
Supporting culturally and linguistically diverse people

Transcultural Mental Health Centre
COVID-19 Information resources

Life in Mind
COVID-19 resources

Mental Health Australia
Mental Health Australia has launched a new social awareness and connection campaign to promote positive mental health and wellbeing during this time of physical distancing and heightened anxiety in our community. The best way to follow the campaign is via social media using the hashtag #LookAfterYourMentalHealthAustralia

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