Lifeline Ballarat is one of 40 centres across Australia, being part of a trusted national charity that has been saving lives and supporting Australians in need for more than 50 years.

Lifeline Ballarat delivers crisis support and suicide prevention services. Our centre contributes to the 13 11 14 service which answers more than 2200 calls each day. That is one call answered every 32 seconds. Our service provides confidential 24/7 telephone crisis support and referral services to Australians in need. Last year Lifeline Ballarat's Crisis Supporters answered close to 10,000 calls. Lifeline Ballarat provides community and corporate training with a mental health, wellness and awareness focus. Some of the courses we offer include ASIST, Mental Health First Aid and DV-aware and DV-alert. Lifeline Ballarat has been supporting its community for 48 years and is still going strong. 

The role

Volunteer Crisis Supporter


  • Attendance at an information night.
  • Application form.
  • Interview
  • Working with Children Check (WWCC)
  • National Criminal Record Check
  • Satisfactory completion of the Crisis Supporter Workplace Training nationally accredited training program
  • Able to volunteer for Lifeline Ballarat for a minimum of 8 hours a month for at least two years after completing the training.
  • Applicants must attend an information session and complete an application form.

When and where

Lifeline Ballarat – Central Ballarat location

Two intakes of Crisis Supporter Workplace Training students each year (February and July – approximately).


Applications for this opportunity are processed directly with the organisation.

Before applying for this opportunity please ensure:

Remember If you are accessing this opportunity as a volunteer outside of a requirement of your course (i.e. not for a unit or practicum requirement), then you are NOT covered by ACU's insurance policies. If accessing this opportunity as a volunteer, we strongly recommend you confirm with the organisation that they have appropriate insurance for volunteers.

To apply, contact Lifeline at


What you need to know

What is community engagement? Why do we do it and how do you get started? ACU Engagement answer your frequently asked questions and help you get the most out of your community engagement experience.


Policy and procedure

ACU's policies and procedures aim to keep both you and the communities you interact with legally, physically and ethically safe. It is a requirement of all community engagement placements that you read these policies prior to commencement.

Learn more on Student Portal

Before you begin

Before you undertake your community engagement experience there are often a number of pre-requisites that need to be completed. Make sure you are ready to go with our handy checklist.

Learn more on Student Portal

You might also like

Community engagement

Discover community engagement at ACU and connect your classwork to community action for an invaluable learning experience in service to the common good.

Learn more

Student opportunities

Browse student community engagement opportunities to find one that’s right for you – whether it’s tutoring, developing a strategic plan or serving meals.

Browse opportunities

ACU Engagement

Learn more about ACU Engagement, including our mission to provide meaningful community engagement opportunities and how to contact us.

Learn more

The Core Curriculum

See the world in new ways with our Core Curriculum, three units designed to give you the time to reflect on how to improve your world.

Explore the core

Have a question?


We're available 9am–5pm AEDT,
Monday to Friday

If you’ve got a question, our AskACU team has you covered. You can search FAQs, text us, email, live chat, call – whatever works for you.

Live chat with us now

Chat to our team for real-time
answers to your questions.

Launch live chat
Visit our FAQs page

Find answers to some commonly
asked questions.

See our FAQs