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Support
ITCS operates a three-level scheme for software support. The levels are defined as follows:
Recommended Software is the highest support category and is reserved for software of the highest quality and of wide applicability. In depth knowledge of the software is available within ITCS to provide a high level of support.
Supported Software means technical support is provided by ITCS, although the level of support varies according to the availability of appropriate staff expertise.
Provided Software is without technical support. This category is used for various reasons. Some software that falls into this category is highly specialised, for which ITCS can offer little or no expertise.
Software Installation is provided by ITCS, although the level of support varies according to the availability of appropriate staff expertise.
A list of ACU software:
| Software Title | Version | Support |
|---|---|---|
| Lotus Notes | R 6 | Recommended |
| MS Office Professional (This includes Word, Excel, Powerpoint, access and Publisher) | 2003 | Recommended |
| MS Windows | XP Pro | Recommended |
| MS-Other Select Software* | Provided | |
| Internet Explorer | 6 | Supported |
| SPSS | 14 | Provided |
| InoculateIT | 7 | Recommended |
| Macromedia MX | 2004 | Supported |
| Nvivo | 2 | Provided from ITCS Office in all campuses |
| EndNote | X1 | Supported and provided from the Library |
* To order other MS-Select Software, please read the Procedure for Ordering Software through MS-Select
