New process for IT project, system, service, or solution
Published: Tuesday 31st July 2018
A new process to improve the way that staff across all areas of ACU engage with IT services and suppliers has been introduced this month.
The process is part of a new IT engagement governance framework developed collaboratively between the Office of General Counsel, and the IT and Finance Directorates.
The new streamlined IT Engagement process comes into effect from 1 August 2018 and applies to any new business proposal, project or request that relates to an IT system, product, service or solution.
The new process does not apply to the purchase or ordering of :
IT equipment or consumables (eg, laptops, desktops, phones, headsets etc)
The above requests will continue to be managed via the IT Service Portal and the relevant Procurement systems and processes.
The new process will benefit you by:
streamlining IT engagement/purchasing processes across ACU, to achieve efficiencies and provide a more efficient and quality service for staff
significantly reducing waste and labour costs by eliminating work duplication
ensuring internal approvals are obtained by the business owner from authorised delegates and business justifications are properly documented from the outset
clearly identifying the roles, responsibilities and expectations of each stakeholder.
This new process also ensures that the IT Directorate is approached from the outset to assist with identifying and assessing significant issues/risks, helping to avoid unwelcome and costly surprises.
Ensuring this assessment occurs in the early stage of the project or purchasing cycle means issues can be resolved sooner and to ACU’s benefit. These issues can include compatibility with ACU IT infrastructure, compliance with ACU’s IT system and data security requirements, and concerns around overseas data hosting arrangements.
Click on “Expert Advice” and complete the IT Engagement Questionnaire
Attach the questionnaire to the online form before submitting
Once the form is submitted and evaluated, a friendly IT staff member will contact you to progress your enquiry.
Feedback via the IT Service Portal
This new process has been introduced as a Service Excellence initiative, and we are keen to hear your feedback. To support continuous improvement, staff are encouraged to provide feedback through the IT Service Portal feedback function.