How to access IT Services via the new ACU IT Service Portal
Published: Monday 5th February 2018
A new IT Service portal has been launched for staff, to improve how you can request and access IT services. The way you log your IT requests has changed.
The new IT Service portal will replace the IT service request online form via the staff website. All staff now need to go to the IT Service Portal to log their IT request or issue.
Any IT requests sent by email to the Service Desk, firstname.lastname@example.org will not generate a ‘Service Desk’ ticket. To help with this transition, IT will monitor all emails coming in to ensure all requests get logged on the IT Service Portal.
If you require assistance, please call the Service Desk x7272, follow the prompts to talk to friendly IT staff who will help guide you on how to use the new portal and make your IT request.
You can access the IT Service Portal from anywhere using any device.
If you are using the IT Service Portal on a mobile device, we recommend you download the Service Now app from the App Store for Apple devices or Google Play for Android devices, to ensure you have the best user experience.
Once the app is installed, open the app. You will be prompted to add an instance, enter ‘acu.service-now.com’, tap continue.
Next you will need to add your ACU username and password, then tap continue. Once logged in tap on the three horizontal bars on the bottom left-hand corner of the app. This will take you to the navigator page. Here you will see a heading called ‘Service Portal’ and a link to ‘IT Service Portal home’, tap on this link to be taken to IT Service Portal homepage.