Update: Office365 email migration

Published: Wednesday 8th April 2015

Email cloud technology 
The project to move all staff, generic and system emails over to Office365, also known as O365, began in August 2014. More than half have already been migrated, with the project due for completion by the end of June 2015.

What are the benefits?

Once migrated to O365, you will be able to access emails anywhere, anytime. All you need is a desktop, laptop, tablet or smartphone. And of course, access to the internet. All email, calendar and contacts can be synchronised between all of your devices and you will have access to more email storage. Access will also be available to the O365 suite of applications such as Word Online, Excel Online and PowerPoint Online, with more services to become available during 2015/16.

How the migration will impact you

During the migration phase of the project, all staff, regardless of whether or not you have already been migrated, will need to be aware of a few issues arising from the transition.

Not yet migrated?

You will need to be aware of the following:

  • Access to view colleagues' calendars (who have already been migrated to O365) will be restricted, ie you will only be able to view 'free' or 'busy' blocks in their calendar until your account has also been migrated to Office365.
  • If you have access to a colleague's email (or vice versa) you will lose access until both email accounts are on Office365. Where possible, staff who share an email account will be migrated at the same time.
  • Once your account is in Office365, Microsoft will automatically and permanently delete the emails items in your Deleted and Junk folders every 30 days. If you want to save any emails, please move them to an appropriate folder.

Already migrated?

Please note:

  • Microsoft automatically and permanently empties your Deleted and Junk folders every 30 days. If you want to save any emails, please move them to an appropriate folder.
  • If you are having problems viewing your emails on your iPhone or iPad consider downloading the Outlook app (however, by using this app you will not get a single view of your ACU and personal emails and calendars)
  • Microsoft limits the size of outgoing emails to 25MB.
  • Do not include restricted characters in your email subject line as the email may not reach the recipient.
Restricted characters are:


<  (less than)

>  (greater than)

:  (colon)

"  (double quote)

/  (forward slash)

\  (backslash)

|  (vertical pipe bar or pipe)

?  (question mark)

*  (asterisk)

#  (hash)

{  (left bracket)

}  (right bracket)

%  (percent)

~  (tilda)

&  (ampersand)

More information

For a detailed overview of the project, or for further information, visit the project SharePoint site. We will continue to post developments are they arise, so please regularly view the site to stay up-to-date.

If you have any questions, contact the project team via email.

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