Tip of the Week – Improving communication and collaboration

Published: Wednesday 2nd March 2016

The importance of improving communication and collaboration across the University was identified as a key issue by ACU’s management and discussed at the last Leading and Managing in the ACU Context conference. Results from a Leadership Excellence Review undertaken at ACU in 2015 showed that  managers and leaders rated this area as one of the top two challenges to embedding a culture of excellence across ACU.

During the conference, Provost Professor Pauline Nugent said ACU’s growing presence on the global stage would bring new challenges and strong need for Academic and Professional staff to work together in alliance.

The Provost advocated getting the right people ‘around the table’ when collaborating and considering a diversity of views. She said it was especially important not to be afraid of hearing opposing views, as these can help to inform better decisions.

She encouraged leaders to focus on developing their own behaviors, if they wish to see these behaviors reflected in their staff.

Communicate and collaborate for success

So how can ACU managers, and professional and academic staff, work towards building teamwork across units to drive strong performance?

Managers and staff are encouraged to peruse the upcoming workshops below - these explore the components of effective collaboration and how to overcome communication challenges posed by geographically dispersed teams. Register today and see how you can boost your skills and lead strong teamwork and performance.

Introduction to DISC: profiling for Team Communication

Video Conference 10, 17 March; 7, 22 June; 10, 25 October;

The DISC Profile is the most widely used behavioural model in the world.  Effective and productive teams need a mixture of different behavioural types, each person being in a position to make a real contribution; given their unique strengths, knowledge, skills and experience. The DISC models differentiate four behavioural types and allow participants to appreciate, learn from and work with others who have different operational and communication styles to their own.

This session will introduce staff to the DISC model and provide an understanding of how DISC can benefit team environments.

Virtual Teams

Video Conference  Multiples Dates: 11, 18 April; 04, 18 May; 04, 16 August; 5, 13 September

Managing a virtual team can pose extra challenges due to mismatch between communication styles, absence of nonverbal cues, time difference and cultural differences. This workshop will equip you to overcome these challenges and succeed in creating a highly productive dispersed workforce.

This topic will be broken down into four main topics and will be delivered via webinar/video conference at different times of the year, each for two hours in duration.

The topics are as follows:

  • Virtual team fundamentals/working in a virtual team: April
  • Running a virtual meeting: May
  • Presenting to a virtual team/in a virtual space: August
  • Leading and Managing a virtual team: September

Having Difficult Conversations

Ballarat; Brisbane; Melbourne; North Sydney; Strathfield Multiple Dates: 3 May – 9 June

This workshop will empower professionals to be in control of a difficult conversation at all stages so that they can communicate effectively to achieve the desired outcome.  It is a necessary skill in the management of people, handling of customers, and team management.

Communicating Effectively

Ballarat; Brisbane; Canberra; Melbourne; North Sydney; Strathfield: 11, 13, 18, 19, 27, 31 October

In our daily lives, billions of messages are sent in various forms, but not all of them get through. Of those that do, many are filtered, scanned or misunderstood which is why communication breakdowns are so common in the workplace and we don’t get the outcomes we are looking for. Improve your effectiveness by understanding different behaviours and preferred communication styles.