Student Central Project

Published: Monday 10th November 2014

The Student Central Project is now under way, aiming to bring an improved customer service experience to ACU students and staff.

This project encompasses the establishment of a multi-channel Contact Centre, supported by a dedicated enquiry management system and expert client service teams. Student Central Hubs are being developed to replace current Student Centres, and a complete update of service delivery standards and online information will also be undertaken.

The new Contact Centre will be co-located with Enrolments, Fees and Scholarships and Marketing and External Relations at 232 Victoria Parade, East Melbourne and will be phased into use from December 2014.

A Stakeholder Reference Group has been established with broad representation from across the University community. Stakeholder feedback is encouraged and staff are welcome to submit comments or queries via the anonymous feedback form. A Project SharePoint site has also been established to provide detailed information on the Project.

Enquiries regarding the Student Central Project can be directed to Angela Forrester, Student Central Project Manager or visit the Project SharePoint site.