Revised Student Appeals Policy comes into effect 1 July

Published: Wednesday 24th June 2015

Revised Student Appeals Policy and Procedures have been developed and approved following a period of research, external benchmarking and consultation with faculties, directorates and other users initiated by Academic Board.

The key revision is that the number of stages of appeal and therefore the maximum timeframe for finalising appeals have been reduced.  The policy and procedures have also been refined for improvements in clarity, the adoption of plain English and any inconsistencies and conflicts with other policies and in supporting documentation have been addressed.

A number of resources are available to staff to assist in the adoption of the new procedures including:

  • A PowerPoint presentation detailing the differences between the former and new policy and procedures; key principles and a summary of the steps in the review and appeal processes.
  • Redeveloped supporting documentation to assist staff with the interpretation of the revised policy and procedures including a flowchart, application forms and sample documentation for correspondence and reports.

Note that applications for appeal lodged prior to the 1st July must be dealt with under the old Student Appeals Policy that was in place at the time of lodgement.

I would like to encourage any staff who have a role in the student appeals processed to familiarise themselves with the new Policy, Procedures and supporting documentation at www.acu.edu.au/policy/755817.  General queries regarding the implementation of the revised policy can be directed to Gerard Goodwin Moore, National Manager, Student Policy & Appeals on ext 2250 or by email gerard.goodwin-moore@acu.edu.au.  The Office of the Academic Registrar will be contacting Faculty Managers to arrange suitable forums for feedback and questions.

 

 

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