Regulatory requirements related to international students

Published: Wednesday 30th July 2014

All staff should be aware of the University's responsibilities under the Educational Services for Overseas Students (ESOS) Act 2000 and the accompanying National Code. When dealing with international students, staff are required to provide accurate and appropriate information.

International students on a Student Visa must comply with the following provisions:

Course duration

International students must complete their course within the minimum duration as specified on their Confirmation of Enrolment (CoE) issued by ACU International. CoEs are issued for the minimum duration taking into account any significant credit granted for prior studies.

Extensions of duration may only be granted in the following cases:
  1. Compassionate and compelling circumstances (which must be documented)
  2. Where a documented intervention strategy has been implemented
  3. Approval has been granted for a deferment or suspension of studies.

Study load

International students must undertake at least one face-to-face subject in each compulsory session (at ACU this would be Semester 1 and Semester 2). Students still need to complete their studies within the minimum duration.

Online studies

International students may take up to 25 per cent of their total course load by online/distance education.


Universities are exempt from the requirement to keep attendance records for international students unless directed to do so by the Secretary of Education (this is not currently required of ACU). This exemption does not extend to vocational and ELICOS students.

Interruption to Study

International students seeking an Interruption to Study (Leave of Absence) should be advised prior to withdrawing from subjects to discuss their decision with staff of ACU International. In most cases the student will be required to leave Australia for the duration of the leave and may need to reapply for a student visa to re-enter Australia after the period of leave has expired.

Staff with any concerns are welcome to contact ACU International staff for advice.

The University must comply with the following requirements of the National Code:


Students must be granted immediate access to the University's complaints and appeals process. The process must begin within 10 working days of the formal lodgement of a complaint or appeal.

Students are able to lodge complaints with the ESOS Consumer Protection Unit of Education if not satisfied with the University's handling of any matter.

Monitoring of course progression

The University is required to keep records of intervention strategies for international students identified as being at risk or who have been given show cause and termination letters. The University must be able to provide documentary evidence of academic monitoring, warning letters and other related correspondence if requested by the Department of Immigration and Border Protection (DIBP) or Education.


ALL correspondence (including electronic) to an International Student must include reference to the relevant CRICOS (Commonwealth Register of Institutions and Courses for Overseas Students) registration number of the University - 00004G

Immigration advice

Staff of the University should not at any time provide advice relating to immigration matters.


Please do not hesitate to approach the staff of ACU International should have questions or concerns.