ACU has engaged the Maura Fay Group to bring you professional development opportunities through four pilot programs; Communicate with Impact, Feedback and Coaching for Managers, Influencing and Persuading, and Team Communication.
This one-day program explores how to communicate successfully in the many different situations encountered in the workplace; clarifying purpose and creating an environment conducive to sharing ideas and possibility.
2 March 2017 9am - 5pm Melbourne Campus
Build healthy relationships with colleagues to increase clarity and productivity
Apply the steps to rapport building and active listening in communication
Use strategic communication techniques to achieve outcomes
Providing regular feedback and coaching is well known for improving results in employee performance and engagement. It is a key foundation skill for all managers, yet many people leaders still avoid engaging in regular feedback and coaching conversations.
This highly interactive one-day program puts you in the hot seat to practice and become confident in holding authentic and honest conversations that have the power to transform relationships, behaviour and the wider workplace culture.
16 March 2017 9am – 5pm Melbourne Campus
Provide clear, authentic and objective feedback with confidence
Develop personal and state management techniques Model leadership coaching skills for continuous improvement
Utilise clear and simple frameworks to navigate spontaneous or planned performance
In times when many organisations are leaner in resources, no matter what role you are in, developing effective influencing skills can help you achieve optimal results. The ability to influence efficiently and successfully is a combination of interpersonal, communication and assertiveness techniques that can be enhanced to compelling effect.
In this one-day program, learn how to create trust and credibility by taking the time to listen to the needs, expectations and interest of others, to enhance stakeholder relationships and reach mutually beneficial business outcomes.
12 April 2017 9am – 5pm North Sydney Campus
Model authentic listening skills and assertively question to understand the motivations and drivers of others
Identify the real issues that influence agreements
Demonstrate a confident image with all colleagues and clients to raise personal brand perception
Develop strategies to move conversations forward and create influence
Recognise and apply influencing principles in discussions and proposals
Effective communication and interaction helps to monitor team processes and interactions, drive creativity and enable productive work practices. The DiSC diagnostic is used to uncover individual strengths and talents to improve awareness of the different communication styles and dynamics that exist within teams.
This interactive one-day program provides the opportunity to practice a wide range of processing and communication skills in order to contribute to an environment that is both productive and motivating for all team members.
28 April 2017 9am – 5pm North Sydney Campus
Identify individual behaviour styles at work and how they affect others
Build and maintain engagement with other team members to enable stronger team dynamics
Identify communication preferences within the team and build on each team member's strengths to increase team performance
Define the steps associated with developing a high performing team