Student Administration has established a priority help line for ACU staff as the AskACU Contact Centre begins its official operations on 1 June.
As of this date staff can dial ext 8282, and be placed in a priority queue for assistance by the first available Client Service Officer.
From 1 June all incoming calls to the 1300 ASK ACU number, and the published campus Student Centre numbers will go to the AskACU Contact Centre, resulting in a more consistent customer experience for students and staff.
Of course, your friendly Student Centre staff members are still available in the Student Centre on your campus to help with face-to-face enquiries.
We ask that you bear with us as we adjust to our new systems and processes over the next couple of weeks. This is the first step in a number of Student Centre transformations to be rolled out over the coming months.
Any feedback regarding the AskACU Contact Centre or the Student Central Project can be directed to the Student Central Project Manager, Angela Forrester on ext 3054 or email firstname.lastname@example.org