Message from Chief Operating Officer and Deputy Vice-Chancellor (Corporate Services) Dr Stephen Weller: Two service improvement projects are being implemented today as a result of your feedback through the Service Matters Framework. Each will have an impact on how we do our work, both at a strategic as well as operational level.
New Space Bookings Model
From today, we are introducing a simpler and more streamlined system for managing the booking of ACU spaces for 2016. The new process allows for any staff member to make their own room booking of meeting rooms (including video-conferences) and to request additional services (e.g. catering, room set-up etc.) via the on-line tool, Web Room Booker. The tool has been customised so that the information related to the booking is forwarded to the relevant service provider to ensure appropriate support services (e.g. Property and Facilities Management, IT).
In support of our goal of maximising space utilisation across ACU, an additional 50 meeting rooms have been included and are now accessible to staff via Web Room Booker. In some cases, this will mean that a meeting room will be more widely accessed by staff from outside your immediate environment than previously. We will be monitoring the operation of the new system and we welcome your feedback.
To book a meeting room for 2016 and for further information on the model (including related policy and procedures) visit Room Bookings. A webinar will be available on Thursday 19 November to all staff interested in learning more about the new model and how to use the new booking system. To register, please contact the Service Matters Improvement Team at firstname.lastname@example.org.
New Project Management Model
This new model has been developed to enhance and standardise our approach to project management. It recognises the varying needs and complexity of projects undertaken across the University and has been designed to provide a foundation for all of them. The model will assist staff to more confidently undertake projects, supported by a new policy, procedures and templates. This will ultimately lead to a more mature project management capability to achieve our strategic objectives.
The Office of Planning and Strategic Management (OPSM) will champion the adoption of the new model including leading a community of practice for project management practitioners across the university. We will also be delivering an orientation program to help communicate the new model in 2016. If you would like to register your interest in a community of practice or training, please go to https://www.surveymonkey.com/r/ACUprojects.
For further information on the new Project Management Model and to access the resources that have been designed to support you in your project work, visit www.acu.edu.au/projects. We also welcome your feedback on the new model.
Finally, I want to acknowledge the significant cross-portfolio collaboration in support of these improvement projects and particularly the efforts of the Service Matters Improvement Team (SMIT), Properties and Facilities Management, Student Administration, OPSM, IT and HR.