ACU’s approach to timetabling will change this year to ensure a strong customer-focus in scheduling the University’s learning and teaching activities.
From first quarter 2018, Student Administration timetabling staff will no longer be assigned by campus, and will instead be assigned to Schools, to get to know the people and discipline behind individual units.
This approach will build stronger relationships and enable Timetabling staff to use their knowledge of available teaching spaces to deliver a more intuitive scheduling service. This means Faculty staff with Timetabling Liaison Officer (TLO) responsibilities will have a dedicated point of contact to handle their data collection, scheduling and change request needs.
With many units taught across multiple campuses, this approach will allow changes in delivery style to be accommodated faster and more efficiently. As we move through the change, TLOs can expect more communication from the Timetabling team as we get to know their individual needs.
Why the change? Each semester the Timetabling team in Student Administration publishes a draft timetable of learning and teaching activities for our students and Academic Staff, based on data sourced from the Faculties. Thousands of changes are then collated from the Faculties in order to fine-tune scheduling and ensure the needs of staff and students can be met.
For example, Timetabling received 5,757 change requests for the timetable for Semester 1 last year (graph below). In Semester 2, there were 4,404 changes requested. The Timetabling team were able to process each request within two days of receipt, on average, and the majority of change requests were for a different time on the same day or to a different venue at the same time.
Variations in student numbers and staffing decisions mean that the draft timetable will always require adjustment. However, by establishing a more personal connection between the Faculties and Timetabling, Student Administration aims to reduce the number of changes needed from thousands to hundreds. The new approach aims to deliver more efficient scheduling and reduce the need to delete activities, change venues or amend module details.
Questions: For further information on the changes to the Timetabling approach please contact Nik Linnell, National Manager Timetabling, Examinations & Results on +61 7 3623 6124.