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How to clear your cache

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While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you many wish to record some of your saved information first.

About cache, cookies, and history

Clearing your web browser's cache,cookies, and history periodically may remove data such as the following

  • Saved password
  • Address bar predictions (e.g. Chrome, FireFox)
  • Shopping cart content etc.

Clearing your cache history will depend on your device, browser and browser version and more, for more information refer to suggestions listed below.

Android

The steps to clear your cache, cookies, and history may differ depending on the model of Android device and preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

1. Go to 'Settings' and choose 'Apps" or 'Application Manager'.

2. Swipe to the 'All' tab'.

3. In the list of installed apps, find and tap your web browser. Tap 'clear data' and then 'clear data'.

4. Exit/quit all browser windows and re-open the browser

Desktop browsers

Chrome

1. In the browser bar, enter:

displays browser bar with chrome settings

2. Select the following:

Cached images and files

3. Click 'Clear browsing data'

4. Exit/quit all browser windows and re-open the browser.

Firefox

1. From the 'History' menu, select 'Clear Recent History'.

If the menu bar is hidden, press 'Alt'  key to make it visible

2. From the 'Time range to clear:' drop-down menu and select 'Everything' or a desired range.

3. Next to 'Details', click the down arrow to choose elements of the history to clear; to clear your entire cache, select all items.

4. Click 'Clear Now'.

5. Exit/quit all browser windows and re-open the browser.

Internet Explorer 9 and higher

1. Select 'Tools' (via the Gear Icon) > Safety> Delete browsing history...'

If the menu bar is hidden, press 'Alt' to make it visible.

2. Deselect 'Preserve Favorites website data', and select:

  • 'Temporary Internet files or 'Temporary Internet files and website files'
  • 'Cookies' or 'Cookies and website data'
  • 'History'

3. Click 'Delete'. You will see a confirmation at the bottom of the window when the process is complete.

4. Exit/quit all browser windows and re-open the browser.

Safari 8 and higher

1. From the 'Safari' menu, select 'Reset Safari'

2. Select the items you want to reset, and then click 'Reset'. As of Safari 5.1, 'Remove all website data' includes both cookies and cache.

3. Go to 'Safari' > 'Quit Safari' or press 'Command-Q' to exit the browser completely.

Alternatively click on the help option in your browser or go to a search engine such as Google and type in your query. If you require additional assistance with clearing your cache files contact IT servicedesk on x7272.