LEO Guides

Service Desk Advisory - Adobe Connect Add-in Update

A new Adobe Connect Add-in has been released. If you have not updated to the latest release, please do so before 9 September 2017.

If you are a Windows user

Run the Adobe Connect Diagnostic Test to check if you need to update your Add-in.

If you do, you will see the following message: “Add-in Not installed”, click the “Install Add-in” button to commence the update process.

Adobe Connect Add In Not Installed

Once installed, the diagnostic test should pass all four checks.

Adobe Connect Add In Installed

If you are a Macintosh user

Download and install the latest Adobe Connect 9 Meeting Add-in for Mac (version 11.9.979.377, ZIP format, posted on 26 April 2017)

Note: If you do not download the latest Add-in by 9 September, you will be prompted to download it as you enter an Adobe Connect meeting room.

If you require assistance with installing the latest Add-in please contact the ACU IT Service Desk on (07) 3623 7878 or log a ticket at: www.acu.edu.au/servicerequest