How to get help with LEO
- See the full list of LEO help available from this link.
- Moodle's online documentation for technical information and some pedagogical advice on managing your units.
- LEO Support for telephone or email-based LEO technical support.
- ACU IT Service Portal for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop).
- Faculties-based help and support.
- eLearning 101 web page for regular interactive webinars on a range of technology enhanced learning topics. The recordings of previous webinars can also be accessed from this link.
- LEO professional development workshops for information on a series of face-to-face workshops before the start of semester one.
- Feedback form or email eLearning.LTC@acu.edu.au directly to request a workshop for five or more participants.
- Learning and Teaching website or the Learning and Teaching Contacts page for learning and teaching help that is not directly technology related (such as assessment, curriculum, evaluation or awards).
1. Initial set up
Run the Adobe Connect Meeting Connection Diagnostic by clicking on this link. This takes about a minute to run on your computer. Install any add-ins if prompted to do so.
You will need to perform all necessary setup well in advance of your online session so that you have time to resolve any connection / access issues.
Occasionally the browser that you use will affect Adobe Connect. If you are still having issues after running the diagnostics, try a different browser. Anecdotally, we see less issues with Internet Explorer than other browsers with Adobe Connect.
The following guides may also be useful:
If you want to be able to speak to others online during an Adobe Connect meeting, at the very least you will need headphones and a microphone.
If you do not have headphones, you will still be able to hear the presentation and ask questions by typing, but do not turn on your microphone to speak because it will cause feedback and interference.
To fully participate in a live classroom, you will need a headset (e.g. Logitech) with a microphone to be able to speak with your host and fellow participants.
Make sure you plug in your headset/headphones BEFORE joining a live classroom, otherwise Adobe Connect may not detect your device.
Also ensure that your headset works on your computer before joining a live classroom. If you have already joined the room and you hear no sound from your headset, you may need to exit Adobe Connect and then re-enter the room with your headset plugged in.
3. Entering the online meeting room
To enter the online meeting room, refer to the link provided by your host. Depending on the room settings, you may be taken straight to the room; you may be able to enter as a guest by typing your name; or you may have to enter your ACU ID in the 'Username' field and then your password in the 'Password' field.
The first thing you should do when you enter the online room, is complete the Audio Setup Wizard. Select 'Audio Setup Wizard...' from the 'Meeting' drop-down menu.
Run through each step of the wizard ensuring both your headphones and microphone are working.
In Step 2 of the Wizard, ensure you select the correct device from the drop-down list (i.e. your headset with microphone). Do not select your computer speakers as this will result in uncomfortable audio feedback for others.
The host may choose to disable microphone rights for participants. If you do not have a microphone button in your menu bar, the host may not have enabled your audio.
The microphone button changes from white to green when it has been connected.
When you have finished speaking, mute your microphone by clicking once the microphone button. This reduces background noise for other participants during the session. You can toggle mute on or off by clicking the microphone button.
Microphone rights not granted by host.
Microphone rights granted but not yet connected.
Setting your status
The 'Set Status' drop-down list contains a number of non-verbal interaction options which you can use during your webinar session. For example, to indicate to the speaker that you would like to ask a question, select the 'Raise Hand' option from this list. You can also indicate options such as Agree and Disagree.
Mobile device users
To access the online room via your tablet or smartphone, download the free Adobe Connect Mobile app applicable to your device. (Adobe Connect via iTunes, Adobe Connect via Google Play, Adobe Connect via Blackberry World).
Ensure you keep your apps regularly updated.
Refer to the hyperlinks below which contain information about using Adobe Connect for tablet and smart phone users:
Page last updated: 2017-08-22
Short url: http://www.acu.edu.au/1114054