How to get help with LEO
- See the full list of LEO help available from this link.
- Moodle's online documentation for technical information and some pedagogical advice on managing your units.
- LEO Support for telephone or email-based LEO technical support.
- IT Service Desk for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop).
- Faculties-based help and support.
- eLearning 101 web page for regular interactive webinars on a range of technology enhanced learning topics. The recordings of previous webinars can also be accessed from this link.
- LEO professional development workshops for information on a series of face-to-face workshops before the start of semester one.
- Feedback form or email eLearning.LTC@acu.edu.au directly to request a workshop for five or more participants.
- Learning and Teaching website or the Learning and Teaching Contacts page for learning and teaching help that is not directly technology related (such as assessment, curriculum, evaluation or awards).
When you access the wiki from your unit, you should enter in the default View mode or directly into Edit mode. The navigation menu above the wiki provides access to these additional wiki functions:
- Comments: read comments left by other collaborators and leave your own
- History: view the history of all edits and editors of the wiki and restore old versions
- Map: navigate the wiki by various methods and filters
- Files: a list of images and files included in the wiki with the ability to edit file information
All wiki users can use the comments section to leave notes and idea for their peers, or as reminders to themselves. Comments are very simple to use and have limited functionality. To leave a comment:
1. Click the 'Comments' link in the wiki menu. On this page you should see all current comments listed in chronological order.
2. Click the 'Add comment' link.
3. Use the HTML editor to add your comment text. You can include images, videos and other formatting just as you would a regular wiki page, if you wish.
4. Click the 'Save changes' button to save your new comment. You will be returned to the Comments section, where your new comment will now be visible.
- Click the 'X' icon to delete this comment
- Click the 'Cog' icon to edit this comment
The History section shows a list of all previous saves for the current page, including who made the edits and at what time. You can compare and old version with the current version, and even restore an older version to be current.
To access a previous version of the page:
1. Click the 'History' button in the wiki menu.
2. Choose a particular version from the list that you wish to compare with the current (top) version (in the image above, version 3 has been selected using the radio button in the Diff column).
3. Click the 'Compare selected' button.
On the Comparison page, the two versions of the content will be displayed side by side, with the older version on the left, and the current version on the right. Certain information in the will be highlighted with different colours to show how each version has differed.
4. To restore the older version, click the 'Restore' text link next to the version name on this page, or click the 'History' button again to return to the history screen without restoring.
The Map section provides information about the structure of the pages in the wiki. By default, this section will show all wiki pages alphabetically.
Use the 'Map Menu' drop-down box to view specific pages and information. The available options are:
- Contributions: show only pages you've contributed to
- Links: show all the links used in the current page
- Orphaned pages: show all pages that are not linked to from anywhere else
- Page index: show the hierarchical structure of all pages in the site
- Page list: an alphabetized list of all pages in the wiki
- Updated: show pages that have been updated recently
The Files section lists all the files, such as images and PDFs that are linked to across the whole wiki, and lists them in this section.
If you wish to edit the information of a particular file:
1. Click the 'Edit wiki files' button.
2. On the Edit wiki files interface, click the file you wish to edit, modify the file information, then click the 'Update' button. You can modify the information of several files before saving all these changes.
3. Click the 'Save Changes' button to save the files information and return to the Files screen.
ACU provides email and telephone support services for students and staff through its educational technology partner, Androgogic.
Please take the time to read through our Frequently Asked Questions as you may find the answer you are looking for there.
The Support Desk operating times are:
- Monday to Friday, 8am - 10pm (Sydney Time)
- Weekends and NSW Public Holidays, 9am - 5pm (Sydney Time)
- Closed: Good Friday & Christmas
For Support Desk enquiries please contact us via:
- Telephone on 1800 246 442
- Calls made to the 1800 number from most fixed line telephones are free to the caller
- Calls made from public/mobile telephones or from overseas may be charged at a timed rate
Page last updated: 2017-06-28
Short url: http://www.acu.edu.au/1200196