How to get help with LEO
- See the full list of LEO help available from this link.
- Moodle's online documentation for technical information and some pedagogical advice on managing your units.
- LEO Support for telephone or email-based LEO technical support.
- IT Service Desk for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop).
- Faculties-based help and support.
- eLearning 101 web page for regular interactive webinars on a range of technology enhanced learning topics. The recordings of previous webinars can also be accessed from this link.
- LEO professional development workshops for information on a series of face-to-face workshops before the start of semester one.
- Feedback form or email eLearning.LTC@acu.edu.au directly to request a workshop for five or more participants.
- Learning and Teaching website or the Learning and Teaching Contacts page for learning and teaching help that is not directly technology related (such as assessment, curriculum, evaluation or awards).
Clicking on the 'Content' button gives you access to the sub-menus:
- Profile Pictures
Your profile is populated by the information in your LEO profile. You can change your display name and add an introduction. The display name appears next your profile picture, which appears when you contribute to a group forum for instance. Use your Profile to share information about yourself.
Notice the sub-menu for profile contains further tabs:
- About me
- Contact information
- Social media
Your ePortfolio can be a cloud based repository for you with all your documents (Up to 50Mb) available from any internet enabled device.
It uses a familiar file/folder structure that you can create, and enables you to drag and drop documents between folders. Any documents uploaded through a Page, or attached to a forum post or Journal article will appear at the root level of this repository. Drag and dropping it into a folder doesn’t break the link from your upload either.
You need to select the copyright tick box to enable the file browser to operate. More copyright information can be found from the library’s leap into learning guides.
Another handy feature is being able to download your documents as a zip file.
If you enabled ‘multiple journals’ in your settings you can create journals for different units, for instance.
Journals are like weblogs (blogs) where you can record your personal reflections and attach a picture to help illustrate your points for your audience.
Clicking ‘New entry’ opens the page and options for it. It must have a title and an Entry. The Entry can be styled using the What-You-See-Is-What-You-Get HTML editor. Add webpage links, photo’s, bullet points etc.
Other opinions include tags. Tags are useful for assembling evidence in your Portfolio because you can search for a tag (for example, ankle manipulation) and all entries tagged with the term ankle can be displayed in your Portfolio. You can also attach a file, like a news clipping, that you are commenting on.
If you save the entry as a Draft, only you can see the page, otherwise they are public to all users on the System and you can allow viewers to leave comments.
ACU provides email and telephone support services for students and staff through its educational technology partner, Androgogic.
Please take the time to read through our Frequently Asked Questions below as you may find the answer you are looking for there.
The Support Desk operating times are:
- Monday to Friday, 8am - 10pm (Sydney Time)
- Weekends and NSW Public Holidays, 9am - 5pm (Sydney Time)
- Closed: Good Friday & Christmas
For Support Desk enquiries please contact us via:
- Telephone on 1800 246 442
- Calls made to the 1800 number from most fixed line telephones are free to the caller
- Calls made from public/mobile telephones or from overseas may be charged at a timed rate
Page last updated: 2018-01-22
Short url: http://www.acu.edu.au/1374172