How to get help with LEO
- See the full list of LEO help available from this link.
- Moodle's online documentation for technical information and some pedagogical advice on managing your units.
- LEO Support for telephone or email-based LEO technical support.
- IT Service Desk for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop).
- Faculties-based help and support.
- eLearning 101 web page for regular interactive webinars on a range of technology enhanced learning topics. The recordings of previous webinars can also be accessed from this link.
- LEO professional development workshops for information on a series of face-to-face workshops before the start of semester one.
- Feedback form or email eLearning.LTC@acu.edu.au directly to request a workshop for five or more participants.
- Learning and Teaching website or the Learning and Teaching Contacts page for learning and teaching help that is not directly technology related (such as assessment, curriculum, evaluation or awards).
Wherever you are, if you have internet access, you should be able to access LEO.
LEO can be accessed by typing the URL leo.acu.edu.au into the address bar of your browser.
On Friday 27 January 2017 we are making some upgrades to the new Student Portal. The Student Portal is accessible on Monday 30 January!
Here are some changes you'll notice:
- You'll be able to access specific pages within the portal from external links! This means you won't need to navigate to that page from your homepage
- LEO will have single sign-on! This means that when you're in the portal, and access LEO, you won't need to sign in again!
Accessing LEO from outside the Portal:
Select 'ACU staff and students'
You will see the new login page to enter your User ID (eg. ACU Student or staff ID) and password, to get into LEO
The recommended minimum/supported browsers are:
- Google Chrome 30.0
- Firefox 25.0
- Safari 6
- Internet Explorer 9 (IE 10 required for drag and drop of files from outside the browser into Moodle)
You and your students can also view and interact with LEO content on mobile devices such as smart phones and tablets. Some functionality and editing capabilities, however, may be restricted on these devices.
Occasionally we come across compatibility issues with some of the tools, but as long as you are using one of the browsers above, the issues should be minimal.
Take time to familiarise yourself with the interface.
Some of the things to look out for on the Home page are:
- The 'Navigation' and 'Administration' menus
- The 'My units' link
- The 'Staff Notices' block
- Your name at the top of the screen is also a menu for personal settings
- The 'Technical Support' link
Clicking on the 'My units' link from the 'Navigation' menu will bring up a list of units that you are enrolled in. Users have different permissions in units depending on whether they are a lecturer-in-charge, a tutor, a student or an auditor.
- You might notice that the menus change depending on where you are in LEO. If you are editing an activity in your unit, for example, the 'Administration' menu will include options relevant to that activity.
- Look for the breadcrumbs which are a good way to know where in LEO you are. It is also useful to navigate back up a level or two.
- Lastly, look for the 'Turn editing on' button. There is also a link in the 'Administration' menu which does the same thing. 'Turn editing on' is usually the first step in adding or editing activities and resources in your units.
Page last updated: 2017-07-18
Short url: http://www.acu.edu.au/897193