LEO Guides

Getting help

Written guidance

For help with LEO, your first port of call could be right here in the LEO Guides.


For technical information and some pedagogical advice on managing your units, Moodle provides a wealth of online documentation.


Email and phone support

ACU provides LEO Support through an extended hours telephone number, FAQs and webform.

The LEO Support operating times are:

  • Monday to Friday, 8am - 10pm (Sydney Time)
  • Weekends and NSW Public Holidays, 9am - 5pm (Sydney Time)
  • Closed: Good Friday & Christmas

For LEO Support enquiries please contact via:

The LEO Support details are also available from a link when you are logged into LEO.

Please note, for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop), please contact IT service desk.


Faculty contacts

Your faculties and schools can provide much advice, help and support.

Faculty of Education and Arts

Faculty of Health Sciences

Faculty of Law and Business

Faculty of Theology and Philosophy


Professional development

The Learning and Teaching Centre runs regular interactive webinars on a range of technology enhanced learning topics. For more information visit the eLearning 101 web page.


The Learning and Teaching Centre also provides a series or face-to-face workshops before the start of semester one. For more information visit the page on LEO professional development workshops.


It is possible to request either a face-to-face or online workshop on a technology enhanced learning topic of need. These requests will normally only be accepted if at least five participants can be guaranteed. To request a workshop, either use the feedback form, which is available from the link on any page in the LEO Guides, or email eLearning.LTC@acu.edu.au directly.


For learning and teaching help, that is not directly technology related (such as assessment, curriculum, evaluation or awards), please visit the Learning and Teaching website or the Learning and Teaching Contacts page.