How to get help with LEO
- See the full list of LEO help available from this link.
- Moodle's online documentation for technical information and some pedagogical advice on managing your units.
- LEO Support for telephone or email-based LEO technical support.
- IT Service Desk for help with Lecture Capture (Echo 360) and desktop software (such as Excel or Photoshop).
- Faculties-based help and support.
- eLearning 101 web page for regular interactive webinars on a range of technology enhanced learning topics. The recordings of previous webinars can also be accessed from this link.
- LEO professional development workshops for information on a series of face-to-face workshops before the start of semester one.
- Feedback form or email eLearning.LTC@acu.edu.au directly to request a workshop for five or more participants.
- Learning and Teaching website or the Learning and Teaching Contacts page for learning and teaching help that is not directly technology related (such as assessment, curriculum, evaluation or awards).
Your Profile determines what information other users can see about you in a LEO unit. Whereas Messaging allows you to configure notification methods for incoming messages and how you want to receive emails.
The LEO system creates a personal profile for you. You can:
- add an image of yourself, or an avatar, which will display next to your name in discussion forums and other unit contributions
- add information about yourself and your interests (this will only be available to students in your unit)
- specify whether LEO should display your email address to others (this is hidden to other users but available to users in a unit).
- select the method LEO should use to let you know what’s happening in your units (configure your notification settings).
NOTE: students are automatically enroled in a LEO unit during the unit creation process, however staff need to be added manually added by the editing lecturer of the unit
- For example Assignment settings include an option to notify graders about submissions and late submissions.
- For example Forum subscription includes different options and your forum preferences will impact on what type of email digest you receive (News Forum is forced subscription).
Your Profile and Preferences can be accessed via the 'Dashboard' located under your name in the top right of the LEO or under the Navigation block.
There is limited information you can change in your Profile such as:
- email display (by default this is set as 'Allow only other unit members to see my email address')
- add a profile picture (image)
- add information about your interests (this can only be viewed by unit members).
Your Preferences are dependent on your role and permission level in LEO and provide access to:
- your user account
The most important link in your user account is Messaging which allows you to configure what notifications are sent to you and how they will be sent or displayed.
It is a good idea to keep these as the default, while you monitor what types of information your receive via email and make adjustments accordingly.
Other user account options include
- forum preferences: how and when you receive email digests
- editor preferences see Text editor for more information.
NOTE: Both staff and students can reconfigure notification methods and if ticks are removed from any email options it will effect notification across the units.
A range of messages can be sent to students and staff, however when sending important messages to students it's important to know when they are received by students.
This is dependent on user (student or staff) message notification settings but also scheduled times emails will be sent.
- Email copies of forum posts and announcements are sent out every hour at around half past the hour.
- forum digests are sent out once a day at 1.30am
Messages are the most instant option, however there will still be a time delay before the message is received in a student email. When sending a message it is important to keep the scheduled times in mind, especially if the matter is urgent.
Communication between a teacher and individual students may appear as:
- a pop-up message
- sent as an email
- appear in blocks or activities in a unit
Page last updated: 2017-06-28
Short url: http://www.acu.edu.au/948316