The maintenance and ongoing repair of the University’s building assets is a core requirement of Facilities Management. The University is obligated to provide a safe, clean environment for staff, students and guests to our properties. Facility Management staff ensure that all areas are presentable, safe and fit for purpose and aligned with the University’s mission and values.
Maintenance funds are used to ensure that the University’s facilities are maintained to the best standard possible while meeting statutory obligations and the operational needs of the University community.
Maintenance funding is prioritised and allocated according to the following factors:
workplace health and safety
asset life cycles
impact on teaching and research programs
Adhoc repairs are managed through Concierge Service Desk. Staff are encouraged to access this portal and submit any request for service required.
All services are categorized into five different areas depending on severity, danger and the re-establishment of services. Each of the categories is based on the time from initialization up to and including completion of the task. There are times, when target dates/ times cannot be achieved due to lack of resources, spare parts or the need to address a more critical infrastructure issue.
EMERGENCY - within 60 mins from any part of the campus
URGENT - within 04 hours from any part of the campus
IMPORTANT - within 72 hours from any part of the campus
ROUTINE - within 96 hours of the reported incident
MAINTENANCE - within 30 days of the reported incident