ACU have fleet vehicles which are available for hire. To book a vehicle, please complete a Campus Motor Vehicle Request Form and submit it via a Concierge Service Desk Request. Campus Concierge will arrange for the vehicle keys and logbook to be available for collection and discuss the conditions of hire with you.
Not all ACU campuses offer carparks. Section 1.9 Carpark Management contains rules and procedures on carparks. Reserved parking lists will be released by the Properties and Facilities Directorate as required.
The Campus Concierge team is responsible for managing lost property and taking down information from staff and/or students for lost items. Any lost property found on campus should be handed into concierge.
Campus Concierge assists with the incoming and outgoing mail for staff on campus.
Incoming mail A Facility Assistant or Campus Concierge staff member is responsible for collecting and sorting the mail for delivery to each department. Each campus has one mail delivery run a day.
Outgoing mail During the daily mail delivery run, Facility Assistants/Campus Concierge staff will collect any outgoing mail from departments and internal mail boxes. Staff are asked to ensure that letters are placed in ACU postage paid or express post envelopes. Envelopes are available by completing an Express and Postage Paid Envelope Order Form and submitting via Concierge Service Desk.
Courier delivery Campus Concierge ensures delivery is for a person located at campus, receives the parcel, and notifies the staff member by email. Staff will have until 3pm to collect the parcel from reception. Any parcels that are not collected by staff will be stored and included in the next day delivery run.
ACU have rooms available for meeting and event bookings across all campuses. Teaching and non-teaching spaces should be booked by staff directly, however Campus Concierge staff is available to assist if required. You can book rooms online using the Web Room Booker.
Each campus has dedicated staff areas, and some include kitchenettes supplied with milk, tea, coffee, sugar and cleaning supplies. When supplies run low, staff should submit a request to Concierge Service Desk
If you require a swipe card please complete an Access Card Application Form after obtaining approval from your manager. In order to obtain a key, a request must be made by the approving manager via Concierge Service Desk. All keys and swipe cards must be returned when staff members leave. Lost cards and/or keys should be reported to security immediately. Replacement cards may attract a fee.
Campus Concierge is responsible for maintenance inspections of work areas and will log a service call for any cleaning, maintenance or repair issues. Any issues can also be reported by emailing Concierge Service Desk.