Business Intelligence

Business intelligence is a set of theories, methodologies, processes, applications and technologies that transform raw data into meaningful and useful information for business purposes. The basic components of business intelligence are gathering, storing, analysing and providing access to data.

Business intelligence (BI) tools provide institutional leaders with the capacity to make informed decisions more quickly than ever before. In order to grow in a competitive market, the higher education sector has to focus on:

  • delivering high-quality education
  • enabling student success
  • bridging the skills gap for employers.

This translates into an urgent need for higher education institutions to understand student interests, goals, and objectives, engage them through counselling and advising, and support active and experiential learning and degree completion according to specific demographics.

Higher education institutions have many different types of data held within many different departments and operating systems, including information captured through and related to:

  • student services and administration
  • student admissions and enrolments
  • academic performance
  • online learning portals
  • finance
  • HR (staff performance and recruitment)
  • alumni
  • research.

BI/ data warehouse solutions assist by:

  • bringing together disparate data from across multiple departments and organisational functions
  • facilitating effective monitoring of, and superior insight into, the overall operational environment
  • improving course offerings by monitoring and assessing student feedback and enrolment figures for courses and subjects
  • understanding gaps and demands in student services, support and academic offerings to improve student performance, satisfaction and wellbeing, and lead to higher enrolment figures and better academic results
  • managing and developing curricula according to market demand.

ACU's enterprise data warehouse and business intelligence solution (EDWBIS) ensures the University has the capability of a future state environment, which meets its requirements including:

  • timely access to a single consolidated data source, which is reliable and regularly updated to provide enterprise integrated reporting across the key data sources
  • development of a common understanding of metrics, definitions and information process
  • a robust and resilient environment, which reflects the University’s evolving requirements
  • improved efficiencies that allow for automated reporting, for example, weekly applications, offers and Market Share Report.

This will assist ACU in predictive analysis…

and in turn assist making faster, smarter decisions…

and thus help ACU continue to maintain the growth momentum and stay competitive.

The BI unit is responsible for:

  • Developing and supporting the University's enterprise data warehouse and business intelligence (EDWBI) solution which brings together many data sources in a single, consolidated and fully-conformed online reporting environment.
  • Working closely with a wide range of stakeholders to develop an enterprise-wide data warehouse and business intelligence solution. The unit will also be expanded to work with the stakeholders to embed data driven decision-making into a wide range of processes and practices that develop and maintain a robust BI platform.
  • Working closely with a wide range of stakeholders within the University in the development of an enterprise wide data warehouse and business intelligence solution. The unit will also be expanded to work with the stakeholders to embed data driven decision-making into a wide range of processes and practices that develop and maintain a robust BI platform.

The BI programs of work are an outcome of the BI strategy and roadmap. They help with assessing the university’s key business requirements and recommended a future state based on current state assessment.

The program follows a phased implementation approach based on prioritisation of key business drivers.

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The Business Intelligence Steering Committee (BISC) serves as the principal body responsible for overseeing the development and implementation of BI solution/program and effective BI processes across the University.

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