AskACU Centres

AskACU Contact Centre and AskACU On Campus (formally Student Centre) staff are responsible for the provision of comprehensive information, advice and services, through phone, email and face to face related to the following areas:

  • Admissions – course information, TAC and direct entry requirements, Student Connect procedures,
  • Enrolments – all areas relating to a student’s enrolment/Student Connect
  • Fees and related charges, fines and holds on student records
  • Timetables – how to access/read and Tutorial Direct
  • Examinations
  • Course completion and graduation information
  • Provision of transcripts, ACU/Staff Cards
  • Process Change of Grades
  • Events – providing assistance at Open Day, Orientation, Information sessions/evenings

AskACU can be contacted at or dial 1300 ASK ACU (1300 275 228).