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INFORMATION RESOURCES MANAGEMENT (IRM) SECTION

IRM work request Online Form

Our preferred method of contact for work requests is the IRM Work Request Form.

The new Priority categories have been super useful to help streamline our processes and service delivery.

The Priority categories are:

URGENT! For jobs requests that need an immediate action
Within 24 hours This is IRM’s ‘normal’ turnaround time
Within 48 hours Lower priority
Low Priority Can be a longer than 2 days to complete

Academic Board Approvals

IRM is busily processing Major changes/Course Reviews/New Courses etc from the AB meeting on 14 February 2018, along with any Minor Changes from the Faculty Board meetings during February.

Course Progression

We are currently not doing any work in scribe at the moment due to lack of staff availability.

For further information on the handling of Course Progression queries, refer to Course Progression Frequently Asked Questions, Common questions and troubleshooting on the Course Progression web pages on the Staff site.

Please direct queries to course.progression@acu.edu.au

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

For further information visit the Vision Australia Accessibility Toolkit page.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow) Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries
Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 - 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 - 2 working days
Course Progression queries Allow 1 - 2 working days
Handbook and Course Browser information queries Allow 1 - 2 working days which may include follow up with Faculties

Important Reminders

Work Requests

When submitting work requests, please use the IRM Work Request Form.

Student Notices and Alerts

Submit changes to Student Notices or Alerts via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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