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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au.

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

For further information visit the Vision Australia Accessibility Toolkit page.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 - 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 - 2 working days
Course Progression queries Allow 1 - 2 working days
Handbook and Course Browser information queries Allow 1 - 2 working days which may include follow up with Faculties

Online Forms Update

Now that Evan Wills has provided online forms training to the IRM team on Thursday 19 October and Friday 20 October, we are now reviewing all Student Administration online forms to conform with the latest accessibility requirements.

IRM Annual Review

The IRM team has been conducting our annual review of processes and activities over the past fortnight. Each review session has been limited to approximately 2 hours in duration focussing on a succinct number of processes. Our review is expected to be completed by mid next week.

Course Progression

We continue to work on any ad hoc Course Progression queries as they come in. We recommend course or unit specific queries (eg enrolment or grades) are sent to the relevant sections.

Please continue to send any user access requests to the Course Progression inbox.

For further information on the handling of Course Progression queries, refer to Course Progression Frequently Asked Questions, Common questions and troubleshooting on the Course Progression web pages on the Staff site.

Please direct queries to course.progression@acu.edu.au

Important Reminders

Work Requests

When submitting work requests, please use the IRM Work Request Form.

Student Notices and Alerts

Submit changes to Student Notices or Alerts via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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