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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

For further information visit the Vision Australia Accessibility Toolkit page.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

Course Browser Updates

In conjunction with Systems and Web Services, the IRM team has been involved in preparing undergraduate courses to display transparency in admissions data by the end of August in accordance with Australian government requirements. The information will be visible via a new accordion field called “Admission criteria”.

All undergraduate courses in the Course Browser have a new accordion field called “Pathways to this course”. Course specific alternative entry options and adjustment factors to improve entry rank are listed to assist prospective students to gain admission to their course.

The “Eligibility” accordion field has been renamed to “Essential Requirements for Admission”.

Workplace Training

A big thank you to Emma Rainbow and Bethany Williams for the Workplace training provided on Wednesday to the team.  It was extremely helpful and much appreciated.

Course Coordinators Manual

All stakeholders have been sent a reminder email regarding their 2018 updates. The due date for updates is Friday, 18 August. The Course Coordinators Manual on the Staff website will be updated by mid-September in preparation for the 2018 re-enrolment period.

Course Progression

The IRM team will be trained in the new version of DegreeWorks (DW v5) over the coming weeks, commencing Monday 28 August. There will be a series of training sessions that will run for approximately 3 hours each morning.

We continue to work on any ad hoc Course Progression queries as they come in. We recommend course or unit specific queries (e.g. enrolment or grades) are sent to the relevant sections.

Please continue to send any user access requests to the Course Progression inbox.

For further information on the handling of Course Progression queries, refer to Course Progression Frequently Asked Questions, Common questions and troubleshooting on the Course Progression web pages on the Staff site.

Please direct queries to course.progression@acu.edu.au

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

Student Notices and Alerts
Submit changes to Student Notices or Alerts via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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