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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

For further information visit the Vision Australia Accessibility Toolkit page.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

ACU Student Portal

Calendar Events: Entries from Important Dates 2017 are being set up as individual calendar events in the Student Portal. We have encountered a slight problem due to daylight savings whereby events set for one day will display in the calendar on the previous day in Brisbane. This has been reported to the developers for a solution.

Search AHEGS

The population of the admission and completion requirements in Banner for all courses offered in 2017 is complete. This information is available at www.acu.edu.au/ahegs.

Course Coordinators Manual

Work has commenced within the Course Coordinators Manual to ensure there are no links going to old Students’ site webpages. These links will be changed to go to the relevant pages on the public site. When this is not possible, the links will be changed to point to the Student Portal pages.

Course Progression

Work continues on the testing and feedback of courses for Phase 5 of Course Progression which is progressing quite well. Additional training sessions for Course Coordinators and Advisors are scheduled and we are working through feedback for the sign-off of courses to go live.

We continue to receive ad hoc Course Progression queries pertaining to general maintenance and checking. Please direct any course or unit specific queries, for example, enrolment or grades, to the relevant sections.

Please direct any queries to course.progression@acu.edu.au

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

Student Notices and Alerts
Submit changes to Student Notices or Alerts via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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