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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

Accessibility tip of the week!

Did you know you can find more information at the Vision  Australia Accessibility Toolkit page?

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties


All undergraduate course information has now been updated in ACIR. The data we update is published for the Good Universities Guide.

August Academic Board

All August Academic Board updates have been received and are being processed. The majority of tasks associated with each approval document have been actioned.


IRM staff are currently testing for Banner XE, the test plans were provided by Systems.

2017 Units and Costs

IRM has received the Units and Costs information for 2017 and are currently publishing the data. Once finalised, a link to this data will be available on the Course and unit costs webpage by COB, Friday 30 September.

Course Coordinators Manual

The Course Coordinators Manual is now available.

Course Progression

Course Progression scribing is currently on hold as we work through updates from the August Academic Board.

We will continue to work through any ad hoc Course Progression queries to do with general maintenance and checking. A reminder that any course or unit specific queries, for example, enrolment or grades, should be directed to relevant areas.

For any queries please email course.progression@acu.edu.au.

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

When updating web information, please ensure the information complies with the Student Administration Style Guide located in the All Student Admin section of Knowledge Manager.

Student Notices and Alerts
Changes to Student Notices or Alerts should also be submitted via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

Public Holiday

There is a public holiday on 3 October 2016 in Queensland and IRM staff will not be available.

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