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**Due to limited staff, Student Systems will be following the standard turnaround times listed below.**

Turnaround times for Work Requests

Ad Hoc Reports 5 working days
Unit and CRN creation or amendment 2 working days
Setting up new user accounts 5 working days
Modifications to Banner / Student Connect / Reports 10 working days to estimate the job and then a more formal estimate given

Government Reporting

Student Concordance SC.01  was submitted on Tuesday, 29 March
Student Revision SR.71 was  submitted on Tuesday, 29 March
Revised Load Liability  RL.71 was submitted on Tuesday, 29 March
Enrolment (EN) 2015.2.5 was  submitted on Tuesday, 29 March
Load Liability (LL)  2015.2.5 was submitted on Tuesday, 29 March
Revised HELP-Due (DU)  2015.2.1 was submitted on Tuesday, 29 March
SA-HELP (SA) 2015.2.2 was submitted on Wednesday,  30 March
Commencement Date Revision RC.05 was submitted on  Wednesday, 30 March

SharePoint access

The Operations team have been working to restore  all lost access to the Student Administration SharePoint pages/documents. We  apologise for any inconvenience experienced with the loss of access to your  documents over the past week and hope to have all access restored ASAP. If you  require access, please email systems@acu.edu.au with the url and the document  details so we can action you request promptly.

Inactivate Student Status – maximum time limit exceeded

Student Systems have inactivated student records that have not met the requirements to complete their course within the 10 year limit.

Supplementary Assessment Report (SZRSUPA)

The Operations team have finalised all NF grades from Semester 2, 2015 as of Friday, 18 March.

The new Supplementary Assessment Policy applies to students awarded NF grades from Semester 1, 2016 onwards.

The new Supplementary Assessment Guidelines and Information for Students and Staff can be located at the following link:http://www.acu.edu.au/policy/learning_and_teaching/assessment_policy_and_assessment_procedures/supplementary_assessment

2016 CRN/Unit Data

Operations staff continue to action CRN requests for 2016 units. Faculty staff are now required to add any additional unit requests to the ‘CRN changes after 1 October’ tab on the faculty spreadsheets on SharePoint. The previous tabs will now be locked down, and any variations to 2016 unit offering data will now require the Deputy Dean approval. Please send an email to systems@acu.edu.au to advise Operations staff accordingly.

PLEASE NOTE - Operations staff will not be deleting any crn’s after Wednesday, 30 September. The drop-down box for ‘Delete’ in the Unit Status column has been removed from the ‘CRN Changes after 1 October’ tab. If you no longer require an existing unit in a 2016 term then we will change the quota to zero.


Due to IT restrictions, please ensure when installing SAMBA on your network drive, that it is only mapped to the following drives A, B, E, F, G, I, J, M, O and V.

Student Systems Training

A new Training Opportunity for Faculty staff, “2017  Unit/CRN Spreadsheet Training”
Specialised training based around Unit/CRN creation  and the SharePoint spreadsheets where the requests are housed.

This session is a great opportunity for Faculty  Executive Officers; it will provide guidance and advice on managing 2017  Unit/CRN requests and provide staff with a better understanding of the  process.

Training will coincide with the 2017 Unit/CRN  creation timeline and will be rolled out mid-April.

General Enquiries

Our preferred method of communication is via email. Please send enquiries to systems@acu.edu.au as we are not always able to take phone calls. The Systems inbox is monitored by multiple team members.

Weekly Systems Operations Team Meeting

Systems Operations has weekly team meeting from 2:30 to 3:30 pm every Friday afternoon. Please leave a message during this time and we will get back to you as soon as we can.

Additional Information

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