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**Due to limited staff, Student Systems will be following the standard turnaround times listed below.**

Turnaround times for Work Requests

Ad Hoc Reports 5 working days
Unit and CRN creation or amendment 2 working days
Setting up new user accounts 5 working days
Modifications to Banner / Student Connect / Reports 10 working days to estimate the job and then a more formal estimate given

Supplementary Assessment Report (SZRSUPA)

The Operations team have finalised all NF grades from Semester 2, 2015 as of Friday, 18 March.

The new Supplementary Assessment Policy applies to students awarded NF grades from Semester 1, 2016 onwards.

The new Supplementary Assessment Guidelines and Information for Students and Staff can be located at the following link:http://www.acu.edu.au/policy/learning_and_teaching/assessment_policy_and_assessment_procedures/supplementary_assessment

Inactivate Student Status – maximum time limit exceeded

Student Systems have inactivated student records that have not met the requirements to complete their course within the 10 year limit.

Government Reporting

Continuing Scholarships 2015.00007 for 2015 second semester was submitted on Thursday, 17 March
OS-HELP (OS) 2015.2.1 was submitted on Monday, 21 March
SA-HELP (SA) 2015.2.1 was submitted on Monday, 21 March

2016 CRN/Unit Data

Operations staff continue to action CRN requests for 2016 units. Faculty staff are now required to add any additional unit requests to the ‘CRN changes after 1 October’ tab on the faculty spreadsheets on SharePoint. The previous tabs will now be locked down, and any variations to 2016 unit offering data will now require the Deputy Dean approval. Please send an email to systems@acu.edu.au to advise Operations staff accordingly.

PLEASE NOTE - Operations staff will not be deleting any crn’s after Wednesday, 30 September. The drop-down box for ‘Delete’ in the Unit Status column has been removed from the ‘CRN Changes after 1 October’ tab. If you no longer require an existing unit in a 2016 term then we will change the quota to zero.


Due to IT restrictions, please ensure when installing SAMBA on your network drive, that it is only mapped to the following drives A, B, E, F, G, I, J, M, O and V.

Student Systems Training

Webinars will be running as usual throughout March/April. Please visit Banner and Student Systems Training for session details and the Student Systems Training Calendar for dates and times. All module content/training guides will be made available to attendees after each session via the Student Systems Training SharePoint site.

Book in through Staff Connect and contact us at systems@acu.edu.au for further information.

General Enquiries

Our preferred method of communication is via email. Please send enquiries to systems@acu.edu.au as we are not always able to take phone calls. The Systems inbox is monitored by multiple team members.

Weekly Systems Operations Team Meeting

Systems Operations has weekly team meeting from 2:30 to 3:30 pm every Friday afternoon. Please leave a message during this time and we will get back to you as soon as we can.

Additional Information

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