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**Due to limited staff, Student Systems will be following the standard turnaround times listed below.**

Turnaround times for Work Requests

Ad Hoc Reports 5 working days
Unit and CRN creation or amendment 2 working days
Setting up new user accounts 5 working days
Modifications to Banner / Student Connect / Reports 10 working days to estimate the job and then a more formal estimate given

Inactivation of Student Records

A process has been run to inactivate student records, where there has been no unit registration for the past two years (ie after 2013). The process identified 3,183 student records.

The following action has occurred for each updated record:

  1. SGASTDN has been updated to IS status with effect from 201570;
  2. SHADEGR record has been updated to IN status;
  3. comment added to SPACMNT, “Student status inactivated with effect from 201570, due to no unit registration for the past two years”.

The following student records were excluded from the inactivation process, even though there has been no unit registration in the past two years:

  1. any student with an admissions offer for 2016;
  2. any student who has applied to course complete or who has been processed for course completion in their current program (AG, CC or PC graduation status in the SHADEGR record);
  3. any student with a G3, AD01, INT1, R3 or T3 time ticket in SFARGRP for a 2016 term;
  4. any student in the Graduate Certificate in Higher Education program (GCHED).

Supplementary Assessment Report (SZRSUPA)

Operations staff are still running the SZRSUPA for students who have been awarded an NF grade in Semester 2, 2015. All NF grades for Semester 2, 2015 will be finalised and rolled to NN (fail) by Friday, 18 March.

The new Supplementary Assessment Policy applies to students awarded NF grades from Semester 1, 2016 onwards.

Please view the new Policy for more information.

Government Reporting

Campus (CM) 2016.1.6 was submitted on Monday, 7 March.
Application and Offers 2016.1.1 was submitted on Wednesday, 9 March.

2016 CRN/Unit Data

Operations staff continue to action CRN requests for 2016 units. Faculty staff are now required to add any additional unit requests to the ‘CRN changes after 1 Oct’ tab on the faculty spreadsheets on SharePoint. The previous tabs will now be locked down, and any variations to 2016 unit offering data will now require the Deputy Dean approval. Please send an email to systems@acu.edu.au to advise Operations staff accordingly.

PLEASE NOTE - Operations staff will not be deleting any crn’s after Wednesday, 30 September. The drop-down box for ‘Delete’ in the Unit Status column has been removed from the ‘CRN Changes after 1 October’ tab. If you no longer require an existing unit in a 2016 term then we will change the quota to zero.


Due to IT restrictions, please ensure when installing SAMBA on your network drive, that it is only mapped to the following drives A, B, E, F, G, I, J, M, O and V.

Student Systems Training

Webinars will be running as usual throughout March. Please visit Banner and Student Systems Training for session details and the Student Systems Training Calendar for dates and times. All module content/training guides will be made available to attendees after each session via the Student Systems Training SharePoint site.

Book in through Staff Connect and contact us at systems@acu.edu.au for further information.

General Enquiries

Our preferred method of communication is via email. Please send enquiries to systems@acu.edu.au as we are not always able to take phone calls. The Systems inbox is monitored by multiple team members.

Weekly Systems Operations Team Meeting

Systems Operations has weekly team meeting from 2:30 to 3:30 pm every Friday afternoon. Please leave a message during this time and we will get back to you as soon as we can.

Additional Information

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