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Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM - 1 day (and then pending approval and publication)
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

Course Browser and Handbook 2017

Handbook 2017 went live on 1 August as per our agreed timelines. Links to the handbook can be found at the following locations:
Public Site: http://www.acu.edu.au/about_acu/our_university/publications/handbooks
Students Site: https://students.acu.edu.au/administration

As indicated in the last newsletter, the Course Browser was switched over to look at 2017 course data by the end of last week (this task was actioned by IRM and involved removing each 2016 instance of the course data and replacing it with the 2017 instance).

On Tuesday of this week, Tim Roberts (Web Services) switched the database connector so that 2017 Banner information (eg. campus availability, indicative first year costs) was also displaying on the Course Browser.

On Wednesday, Admissions activated all course/campus offerings in Banner. This was the final step in enabling the Course Browser to go live on 3 August, as per agreed timelines.

A huge thank you to everyone involved. The approach taken this year was done so to avoid the browser caching issues of previous years and it proved to be very successful.

The IRM Team is holding a review of our processes for the Course Browser and Handbook on Friday, 5 August from 9:30am.

Course Costs 2017

The IRM team has now entered all CSP and FEE figures into the Banner screens (SZACIDF for Course Browser display) and SOZCINF (for government reporting).

Course Coordinators Manual

Work is continuing along  with Course Progression for general maintenance and checking. We continue to  respond to queries as required but a reminder that any course or unit specific  queries, for example, enrolment or grades, should be directed to relevant  areas.

Course Progression

Work on Course Progression has now stopped so we can concentrate on the Course Browser and Handbook cycle.

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

When updating web information, please ensure the information complies with the Student Administration Style Guide located in the All Student Admin section of Knowledge Manager.

Student Notices and Alerts
Changes to Student Notices or Alerts should also be submitted via theIRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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