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IRM are heading into peak period for the Handbook and Course Browser 2017 cycle so there may be slight delays with updating your requests. Please see table below for Turnaround times for Work Requests as a guide.

Preferred contact method and work request submissions

Please remember to use the IRM Work Request Form to submit work requests.

For general IRM requests, email irm.section@acu.edu.au

For queries relating to Course Progression, email course.progression@acu.edu.au.

Student Administration Newsletter Style Guidelines

IRM have put together a Newsletter Style Guidelines as a guide for updating Weekly reports located in the SA Weekly Reports Library in SharePoint.

Website Accessibility Updates

We continue to ensure accessibility and readability of all our web pages to comply with the standards recommended by Vision Australia.

Web Accessibility Handy Tip of the Week!

Are your tables accessible? Tables should always have headings on each of the columns and use text rather than images for example, avoiding a tick in place of Yes. Also to consider that table formatting is defined by the overall design of the web site and IRM generally do not have any control over these designs. (Special designs or alternative options can be discussed if it is an absolute necessity.)

Turnaround times for Work Requests

Ad hoc work requests (Students site with workflow)

Update published by IRM – 1 day (and then pending approval and publication
Please notify IRM of any urgent queries

Ad hoc work requests (other sites) 1 working day
New form creation Allow 5 working days
Updating existing forms Allow 1 – 2 working days
SharePoint permissions for IRM documents including Handbook and Course Browser Allow 1 – 2 working days
Course Progression queries Allow 1 – 2 working days
Handbook and Course Browser information queries Allow 1 – 2 working days which may include follow up with Faculties

Course Browser and Handbook 2017

We have received confirmation of completion of updates to Course Browser and Handbook Master files by most Faculties which were due 4 May 2016. IRM will be working through these updates shortly.

Other Handbook files including Faculty information and General Information is due 25 May 2016.

Course Progression

We are finalising moving the 2016 updates for courses that are currently live in Course Progression to production.

We continue to run ad hoc training for Faculty staff for Course Progression as and when required. We generally require that Faculty staff receive training before their access is granted.

Important Reminders

Work Requests
When submitting work requests, please use the IRM Work Request Form.

When updating web information, please ensure the information complies with the Student Administration Style Guide located in the All Student Admin section of Knowledge Manager.

Student Notices and Alerts
Changes to Student Notices or Alerts should also be submitted via the IRM Work Request Form.

Please remember to visit the Student Notices and the student site (alerts on right hand side of page) regularly to ensure it stays current.

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