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**Due to limited staff, Student Systems will be following the standard turnaround times listed below.**

Turnaround times for Work Requests

Ad Hoc Reports 5 working days
Unit and CRN creation or amendment 2 working days
Setting up new user accounts 5 working days
Modifications to Banner / Student Connect / Reports 10 working days to estimate the job and then a more formal estimate given

Government Reporting

Student Revision SR.72 was submitted on Thursday, 31 March
Revised Load Liability RL.72 was submitted on Thursday, 31 March
Student Revision SR.73 was submitted on Thursday, 31 March
Student Revision SR.74 was submitted on Thursday, 31 March
Revised Load Liability RL.74 was submitted on Thursday, 31 March
Revised HELP-Due (DU) 2015.2.1 was submitted on Thursday, 31 March
Past Course Completions (PS) 2015.1.1 was submitted on Wednesday, 6 April

Time tickets for mid-year re-enrolment

G4 time tickets have been issued to 5,438 students, where the G1 time ticket has expired and the student has no unit registration in the 2016 academic year. The G4 time ticket has been applied for the following terms - 201645, 201655, 201660, 201665, 201670 & 201697.

SharePoint access

The Operations team have been working to restore all lost access to the Student Administration SharePoint pages/documents. We apologise for any inconvenience experienced with the loss of access to your documents over the past week and hope to have all access restored ASAP. If you require access, please email systems@acu.edu.au with the url and the document details so we can action you request promptly.

2017 Unit Request Data

The current unit offering data for 2016 has been rolled to the equivalent 2017 terms for confirmation of unit data for 2017 for the following Faculties:

  • Education and Arts
  • Health Science
  • Law and Business
  • Theology and Philosophy
  • Research

ACUcom, ELICOS and International Education units will be undertaken at a later date. The data is required by Friday 27 May 2016, in order to enable the University to meet the initial Department of Education timeline for submission of this data. As in previous years, once the data is submitted to the Department of Education, there is still the opportunity to review and amend unit offerings for 2017, provided the change request can be actioned within the requirements of HEIMS legislation. Generally, we are able to make minor amendments to unit data offering data, prior to the start of the designated term.

2016 CRN/Unit Data

Operations staff continue to action CRN requests for 2016 units. Faculty staff are now required to add any additional unit requests to the ‘CRN changes after 1 October’ tab on the faculty spreadsheets on SharePoint. The previous tabs will now be locked down, and any variations to 2016 unit offering data will now require the Deputy Dean approval. Please send an email to systems@acu.edu.au to advise Operations staff accordingly.

PLEASE NOTE - Operations staff will not be deleting any crn’s after Wednesday, 30 September. The drop-down box for ‘Delete’ in the Unit Status column has been removed from the ‘CRN Changes after 1 October’ tab. If you no longer require an existing unit in a 2016 term then we will change the quota to zero.

Supplementary Assessment Report (SZRSUPA)

The Operations team have finalised all NF grades from Semester 2, 2015 as of Friday, 18 March.

The new Supplementary Assessment Policy applies to students awarded NF grades from Semester 1, 2016 onwards.

The new Supplementary Assessment Guidelines and Information for Students and Staff can be located at the following link:http://www.acu.edu.au/policy/learning_and_teaching/assessment_policy_and_assessment_procedures/supplementary_assessment

Student Systems Training

A new Training Opportunity for Faculty staff, “2017 Unit/CRN Spreadsheet Training”
Specialised training based around Unit/CRN creation and the SharePoint spreadsheets where the requests are housed.

This session is a great opportunity for Faculty Executive Officers; it will provide guidance and advice on managing 2017 Unit/CRN requests and provide staff with a better understanding of the process.

Training will coincide with the 2017 Unit/CRN creation timeline and will be rolled out mid-April.


Due to IT restrictions, please ensure when installing SAMBA on your network drive, that it is only mapped to the following drives A, B, E, F, G, I, J, M, O and V.

General Enquiries

Our preferred method of communication is via email. Please send enquiries to systems@acu.edu.au as we are not always able to take phone calls. The Systems inbox is monitored by multiple team members.

Weekly Systems Operations Team Meeting

Systems Operations has weekly team meeting from 2:30 to 3:30 pm every Friday afternoon. Please leave a message during this time and we will get back to you as soon as we can.

Additional Information

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